FabFitFunReviews of fabfitfun.com

I received my box with the wrong items. I reached out to customer service and they quickly resolved the issue. This happened on a Saturday as well! I wasn’t expecting a response until Monday.

Was so excited for fall items that appear in the brochure, coach necklace, backpack, etc. Instead I just received my third cutting board, a broken toothbrush, another duplicate serum, a cheap cup, a sample of beer… I wouldn’t want this box if it was free. Nothing in this box says fall. I need to get this replaced, refunded or cancel forever. No longer fab, fit nor fun.

Doris is so relatable and kind but professional at the same time she made everything clear and understandable and went above and beyond to resolve my issue thanks so much Doris and the rest of the FFF team!! L

My box wasn’t shipped out / or was lost - shipping indicated the box never left the warehouse in over 10 business days. The worker helped me by having a new box sent / but some of my items selected were out of stock by that point. I was pretty disappointed because I joined early for the whole year so I could have first selection.

Company needs to do a better job of tracking and take more responsibility for it. If a packaged was shipped on 8/17 you should know when it’s delivered to customer. If after 3 weeks you have no confirmation it’s been delivered then the company should be contacting customer to apologize for inconvenience and then make it right. If this happens again I will no longer do business with you and will let friends and family know to do the same. Thank you.

Hanzel in your customer service department is great! Thank you all for listening to my concerns and helping so quickly. I am a new member and extremely impressed with FabFitFun so far! Thank you

My call with customer service rep Ray, was great. Unfortunately, he can’t speed up shipping times. My complaint is that it takes me three weeks to receive a box I pay an annual fee to get. However, the celebrity influencers get their “FREE” boxes very quickly. Seems strange when some of them live across the country. Why do their boxes not take as long if coming the same distance? You should service your paying customers first and foremost!! Very bad business to tell us it’s shipping issues due to weather delays. I am able to receive packages from all over in two to three days. Why three weeks for Fab Fit Fun??

There was a resolution though it wasn’t the best. The best outcome would have been that I order things, pay for them, and they are shipped in a timely manner. Instead I ordered things, paid for them, had to wait a month and a half to be refunded for items no longer available and the rest will be shipped sometime. I am appreciative that I didn’t get ripped off though. The person that helped me in the chat did a good job finding out what the hold up was.