FabFitFunReviews of fabfitfun.com

I had an issue with my fall box. I had moved and didn’t update the address by mistake. My old neighbors had already been watching for packages for me, just in case. These people have become like family to us. We have lived by each other for 10 years. The package was delivered, but by the time the neighbors went to get it, it was gone and the workers that are remodeling my old house, claim to have never seen it. I know they took it. I contacted FFF customer service and Hanzel was amazing. She got my new custom box ordered in no time. They could have just stated it was my fault and left it at that, but no. She really showed that the company cares about its customers. I will definitely continue buying boxes from this company.

excellent customer service.

I've been receiving the FFF boxes for about 2 years ! And i am always super excited to customize & receive my boxes ! It's like Christmas 4 times a year ! Hehe so TOTALLY worth it ! 🙌🏼

Hi, I am an annual member and have been with fabfitfun for a while now. I love the boxes. However, this season my box was shipped using Pitney Bowes. That company has the WORST reviews of any shipping company. Please NEVER use them again. My box was shipped on August 20th and stopped moving on August 27th, it still has not moved. I contacted customer service and they made me wait until August 10th to see if it ever arrived....it did not. They are supposed to be making me a new box and mailing it. I hope they do NOT use Pitney Bowes. The only down side to a new box is I am no longer getting some of the things I wanted, which makes me not as excited about my box. Fabfitfun PLEASE USE A NEW MAILING SERVICE!!!!!!!!!

I paid for an annual membership last fall. I loved the things I received and even though some items weren’t really the best quality, it was nice for the price and some items were worth it. I’ve never had any issues receiving my box— let me also add, I’ve never had any issues receiving any deliveries, unless LaserShi* was chosen as a primary carrier for a company. I’m all for saving a buck, but when it’s hurting your consumers— sometimes, it’s not worth it. That’s my opinion on FabFitFuns decision to use LaserShip as of Spring 2021. I have not received my box despite Laserships “delivered” status— my ring camera didn’t pick up any deliveries that day. I was also home. I was not surprised that this happened as it’s LaserShip behavior. I was assured the box would be reshipped with any carrier except LaserShip. Imagine my surprise when they chose the LaserShip for my replacement box. This is ridiculous. I was so excited to renew my subscription, but as of today, I will be not be renewing and I will warn anyone that asks for my opinion. Yeah, the box is nice, but what’s the point if you’re never going to receive it? I’ve reached out to fabfitfun with this complaint and I get the same “we’re sorry and we will take your comment into consideration”. I’m good on that.

My first two boxes were pretty good. Just before my Fall box was about to be shipped, I texted/emailed the company to ask about putting my account on non-renew ONCE I FINISHED OUT THE YEAR WITH MY FALL AND WINTER BOX. I did NOT tell them to cancel my account. They cancelled it. I spent 30 minutes on their chat feature trying to figure out what they heck they did. Turns out they cancelled me. The idiot who originally spoke to me, cancelled my account, despite my asking NOT to cancel. So, my Fall box was not pulled together, and NONE of the products I chose were available. So, I cancelled. Lots and lots of very BAD reviews on this company, from shipping, to refunding, to total screwing up the shipments, to horrible curation. Just another subscription box ripoff in my opinion. To FFF, please do not send me an auto response saying how sad you are to learn of my experience. You've done this to so many people, yet you do nothing, and it makes you all look even more uncaring, cheap and a scam.

I have been a customer for years - the quality continues to go downhill. My Fall 2021 box came today and they shorted me two items (all boxes are supposed to have 8 full size items). I received a ridiculously tiny non-alcoholic beer sample possibly worth $2 max as one of my items. I reached out to customer service (got a person on chat) who left the chat mid-stream with absolutely no resolution whatsoever. I am tired of paying for a box and then waiting a full month before it is received. I order from a variety of vendors and NO ONE charges me and then takes a month to ship. I am done with FFF. It is not what it used to be.

I have NEVER experienced such a fantastic level of customer care. I have been a customer for 3 years and I will always give FabFitFun my money as I know I am valued as a customer. Any time there has been something not quite right with my box, CS have fixed it beyond any expectations.