FabFitFunReviews of fabfitfun.com

I did not receive a shipment and would like it sent as I checked with everyone at work and all my neighbors too.

Quick, timely, and respectful responses and service!!! Excellent company and representatives!!

I had missing items in my box that I’d paid for but were not on the delivery note. It was very quickly sorted out and a refund issued. Very helpful efficient customer services

I am so disappointed, I have been on & off the phone with fabfitfun over the last year… they just sent me a box of samples & I’ve been a yearly subscriber for the past 2 years. I am literally paying more a month than the box I’m getting is worth… it’s a box of garbage honestly, not even worth $50. Every time I have called they say they have it figured out but they never have. I see what I’m supposed to be getting & I have not received a single one of those items?! Don’t waste your money… I will never use them again for myself, for gift subscriptions for ANYTHING!

The best customer service I’ve had in ages. I’ve had two issues in the past, one technical and the other with a product and both times the email communication from customer service was exceptional. They personalize the interaction and go above and beyond to resolve issues, you really feel valued

My Fall ‘21 box didn’t come in the usual cute FFF box, instead in a plain cardboard box badly taped together. Several of the containers inside were damaged, crushed boxes, weird pen marks on them. I reached out to FFF and they apologized and offered a $10 coupon off my next order. I asked for an explanation and got the exact same response, apologizing for the inconvenience and offering a $10 discount. It was weird and disappointing.

I love the boxes and they are well put together and well with the money.

Everything was great for the past several years until recently. I did not receive my summer box with my add-ons even though it claimed it was delivered. I checked with my neighbors and she saw the postman that day and he did not deliver any box to our house. We checked the ring camera and she was correct. I contacted customer service on June 27 and dealt with a Grace. She told me she would send out a replacement and I will receive a tracking code. I waited one week and never got a tracking number. I reached back out to Grace several times and got no response. Fast forward to September, still have not heard from anyone in customer service after multiple attempts. Now I have not received my Summer box with my add ons and the second Fall box I ordered as well was ripped and missing a few items. I reached out to customer service on Saturday and no one has gotten back to me after multiple attempts. Customer service is really bad and they do not get back to you.