FabFitFunReviews of fabfitfun.com

My fall 21 box was lost in the mail and was told I could report it lost after 5 days of the expected delivery date. Reached out to them approx 10 days later (sept 7th) to let them know. As this was the second box in a row (my summer 21 box wasn't sent until i contacted them), I was annoyed. I was told a replacement box had been ordered; then asked if I could speak to a supervisor or manager. My customer service representative then left the chat. Left an unhappy review and was emailed back and told that it was a connection issue and told they'd posted a 20$ credit to my account. Fine, it happens. I then inquire about cancelling my future boxes on my annual subscription for a refund; was told that wasn't possible and offered a 30$ credit for not cancelling. I said fine, give me the credit if I can not cancel / get a refund. Then waited about two weeks for a tracking link for my box, finally calling them. I was told the BOX HAD NEVER BEEN ORDERED, and finally on Sept 20th, my replacement box was ordered. Also mentioned the credits I had been offered and was told that they would post the 20$ credit to my account, but would need a supervisor to sign off on the additional 30$ credit. Okay. Received my box on Sept 23rd - three were random items I HAD NOT PICKED. As an annual member I get to pick each item I want; it's the only reason I signed up for one. My credits had also not been posted yet. Reached out to them via phone again, and asked to speak to a supervisor directly (as to fix the issue the rep said she would have to speak to the supervisor). I was told that the supervisor would call me back - but seeing as how the customer service had been so far I said no thank you, I would like to remain on the line. She said okay and put me on hold, and after about ten minutes, I WAS HUNG UP ON. I called back and was told by another rep that there was no way to speak to a supervisor directly and would have to wait for one to call me back ????/? Then WHY was i just told to wait to talk to one ?????? Reach out to FFFCare on twitter hoping to get some actual help. They make up some story about how I was offered 20$ for the inconvenience and then it was "made up" to be 30$ if I didn't cancel. How could a credit that had supposedly already been posted be "made up" to be 30$, with no mention of the previous 20$ credit at all. These were two different credits that were offered / posted at different times - something they could easily see in their records of my conversation with their customer service agent. In addition, each time they have reached out to me they have completely ignored that I didn't get the items I picked in my box and instead keep insisting it was a 20$ credit "made up" to be 30$. They also still haven't posted a single credit, whether it be 20$, 30$ or the actual 50$ of credits. Absolute TRASH.

Great customer service. Sorted my issue out so quickly. Jazz is top notch! Thanks!

After my original review on September 27th I thought I'd recieve something from Fabfitfun and maybe be able to leave a more positive review. I've since emailed them twice. Firstly on the 5th of October to which I got a polite response the same day saying id be emailed back with an update on my order. Ten days later and still no email so I emailed again on the 15th to which I've heard nothing. Almost $100 spent and nothing to show for it. I think it would be ok if someone was honest and just said it's delayed or whatever the problem was. At this stage as they are now preparing winter boxes I'd be surprised if I get any of the items I was able to pick. So honestly I'd avoid if you can because there are better boxes out there.

Alexa was very comforting. Thank you for being sweet. I was nervous after getting an email asking me to stop continuously emailing customer care. After just sending one email. Alexa had a very different attitude than that, it made me more at ease.

Not her fault I still don't have my box.

I am new to FFF and am very disappointed. I ordered the Fall Box the first week of September. I had to prepay for my subscription before selecting my items. When I looked at the items list for the fall box I thought it was definitely worth it so subscribed to the Annual Membership. When I as able to choose my options, everything I wanted was not available. I ended up with the Dutch oven which I will use, and the remainder are facial products I will not. I'm 56 and don't need an expensive acne cleanser. A waste of money, and I'm now trapped for the whole year.

A friend sent me a starter box so all I (thankfully) paid was shipping to CA. I received the box today and of the 4 items I will use 1. So I guess I covered the cost of the shipping. They sent a glitter type spray for the face (I am a grown woman, not a preteen) and this bucket hat that was really big. The funniest thing is they valued the bucket hat at $85 🤣 I just searched and it's on Amazon for $23, super misleading. And again a really juvenile style, I'm in my thirties, not 12. I honestly feel like they just filled a box with leftover unwanted items. Definitely not something I would continue to purchase or pay for.

I have never been so disgusted with a subscription company in my life. Out of the 4 crap products I got, I cannot use 3 of them. I contacted customer care and told them that a vast majority of the box was not usable products. Wow, the reps are also jokes! “JONI C” had to be reminded frequently that she was supposed to be assisting someone. First she tells me my things are samples. I ask about the price card in the box (FFF heavily inflates prices of this junk. They tried to tell me Pur Iconic Glow dry body oil was $28 when it’s literally $5 on Amazon) and my response from the rep was “you’ll get more expensive products in your next box.” Uhm…samples aren’t full retail price lady & an “$85 reversible hat” (that’s uglier than hell) doesn’t come in plastic zip lock bags. Try again. Cool. So don’t apologize, don’t attempt to fix and just have all this garbage thrown out? Waste of more than time and money I see. How can you ding dongs still be in business when the first box you send a new subscriber is just out dated crap?