FabFitFunReviews of fabfitfun.com

This was my first box order and I was able to enter my billing information but the site would not let me advance passed the first step to enter my delivery address. I tried to log out and in but because I saved my password, the site would take me right back to the step I was stuck on with no way of getting out of it. I used the live chat and a representative put in my address and preferences for the box. If I'm unable to use my phone to order this subscription in the future, I wouldn't order from FFF again.

Loved my boxes a year or so ago when I first subscribed. Then it just seemed like there’d be mostly cheap filler with only a few quality items. And when I say cheap I mean things that look like they’d be found in the dollar section at Target (plastic cups, combs, trays, etc.). And I also realized I was giving half of my items away because I didn’t really need another body wash, scrub, or face serum. Not only was I getting bored with the repetitive types of things offered, they also started including choices from previous boxes (which I already had) and this further narrowed my choice options. Some people still find it worth their while for those few “key” items, and/or if they’re new subscribers. I just reached a point where maybe two things interested me and I wasn’t really excited for my boxes so I decided to cancel.

Drake was able to pinpoint the fact that all my correspondence with your company was going to my junk mail. This is why l was not able to customize my summer or fall subscription boxes. I will see if the next time I can receive the message in time to customize my winter subscription box.

The phone tech had nothing to do with my 100% complete disappointment with my 1st fall box I received! Things I clearly said I do NOT like or use was in there & NOT 1 Fall item at all. These items were not worth my $ or worth telling the 7 women family members to join! I was so disappointed & wanted to cancel immediately but he said pls try the winter box for $20 off... I pray someone reads the things we write & actually makes these boxes somewhat like you obviously false advertising. Sadly nothing in that fall box I would have bought or will be using!

My box was lost and I sent a note to FFF customer service. Jack responded very quickly and offered me several options for replacement. Eventually my box was found and delivered, however Jack was most apologetic regarding the mishap.

This is my first year with FFF and I have loved all 4 of my boxes. I also love the adds and the huge variety to choose from - haircare, skincare, clothes, housewares, pet products, tech items, etc. I have tried some products that I now love and would never have even heard of if not for FFF. I swear my skin and hair have NEVER looked better 😁 I have never had a problem with purchases except for my last box. It was minor and when I reached out to FFF help, they responded so quickly and fixed my issue in such a hassle free manner I couldn’t even believe it! I can’t wait to sign up again for the next year. Thanks for this awesome program.

I’m giving three stars because I had FFF for over a year and enjoyed it with little issues in shipping, products or customer service. My Fall 2021 box I was super excited about. It had several things I was anxious to get and I even had a few add-ons included. THEN….it never showed up. I received the link with tracking and after 10 days it had still not shown up. It looked as though they had used some random delivery service and not UPS or USPS like they had used previously. I contacted customer service and was told that things are taking longer than normal (understandable) and to contact them again if I had not received my box in another 9 days. 19 days is a long time for a package to be delivered within the US. I contacted them again when my box still hadn’t arrived and they said again that things were taking longer than normal and they would get back to me. Frustrated, I emailed them letting them know how I felt and that I had CONSIDERED canceling my subscription due to the lack of communication I was receiving. The next email I received was a notice of subscription cancellation and that I was being refunded for my box and the two boxes remaining on my subscription as well as the add-ons I had purchased for my fall box. Wow, was my only thought. I really just wanted what I ordered. They didn’t even try to replace my box. It was easier for them, I guess, to just cut ties with a customer.

I rarely have issues with my FabFitFun items, but when I do, their customer service is top notch every single time! I just cannot say enough about how much I love FabFitFun❤️