FabFitFunReviews of fabfitfun.com

I moved and didn't change my address before the billing date but did so on my account but my box was delivered to my old address FFF rep Frank resolved my problem & I am getting a new box! I always look forward to receiving my FFF box and now the customer service I received is equally awesome!

I have been an annual member for a few years and everything was great until this year. It started with the total customization. Not really. If you you trade one thing out, you have to trade them all, and no where did it state this. So I got charged extra for the things I thought I was customizing, but because I didn't swap them all I got extra at an extra cost, while they randomly picked the rest of the box. They did end up giving me about$20.00 credit. Then the last two boxes took over a month to be delivered from the time I got the shipping notification, this is due to the newshipping company they are using called "GrandHusky logistics", probably the worst delivery service in existence today. I am also sad that the choices for the items has gone downhill as well. It seems to be the same things I have gotten in previous boxes. Because of this I have canceled my annual subscription😢

Efficient professional and very polite

To many repeats and crap customer service. My winter box is still not here and I reached out to the company to find out why. I keep getting emails about how they will respond soon but nobody ever does. Also they had a beta trial for them sending you an item if you didn't like the options avaliable. I chose that and they are sending me something I could have picked for myself but didn't because I don't want it. I genuinely feel like I have been ripped off.

My box has said shipped over 2 weeks now. Still no tracking number. And I can’t get thru to anyone. All I want to know is will it ship?

I was charged for an order October 26th from their fall sale, it is now December 14th and even after reaching out several times being told the order is processing, it still hasn't shipped. I tried to reach out to support today, December 14th as I received a shipment confirmation and it has shown only a label was created November 29th and this order still is not received by the carrier. My frustration is beyond words. I do not trust this Company any longer. I will be cancelling my annual subscription this year as Fabfitfun has steadily gone down hill this past year. It's to the point I wonder if they're getting ready to go out of Business and cannot fulfill their orders.

FFF sent me a box I never ordered. This happened with your last box and Customer Service did everything I asked. However, I still got your next box. When I reached out, you agreed to cancel the membership again, but I was going to pay for shipping. I think it is a scam. I do not want a repeat next time! The only thing good either time was the in person customer service!

I had a problem with one of the items in my winter box-I sent an email to FFF. Jack responded promptly with a solution that was perfect,