FabFitFunReviews of fabfitfun.com

Friendly and helpful

I worked with Jack over several emails to resolve an issue and not only was he cheerful but he was also incredibly understanding and helpful.

I gave three stars, not because I think they deserve it but because I'm not petty. However I would also like to say and I was severely disappointed in my winter box. I started the first subscription last year and got to pick my winter box I picked all the boxes up until this one because I has no time and the deadline flew by. I was very excited refardless and after waiting almost three times as long as normal for the Box, it came and was a small as the free box that I got as a free gift when I first signed up. I chose to suspend my subscription because some of the material that I have gotten, has been below satisfactory. With that being said I do think this is a great company and that they do great boxes, so I guess that's why it's even more disappointing that they would feel comfortable sending such a spare amount of items and ones that I won't really use, or even could. However thanks for trying and perhaps I'll subscribe at a later date.

Customer service was great — even followed up with me a few days later to make sure my concerns were fully addressed. I know when I order with FFF that I’m dealing with a company that cares about customers, that they sells quality products, and that they’re a company with integrity.

Really disappointed that I will not receive my Black Friday order or my cyber Monday orders in time for Christmas. I can’t even get a refund for the cyber Monday items until two days after Christmas. I had asked for help in locating packages several days ago, and was told I would receive a response. Never did. Now I have to shop last minute, and without the approximate $200 that I am out that I spent on my orders. I’ve never had a good experience with Pitney Bowes. Surely any cost savings that your company receives by using their services is negated by all of the lost packages that have to be refunded.

This is the first time I've had to contact customer service about and issue and I'm not even entirely sure it was a FFF issue but more of a transit issue. Either way, it was resolved quickly and efficiently. Even with the notices that they were experiencing high call volumes, not only did I get a same day follow up but it was completely resolved within hours and very little effort on my part.

I received an item that was spilling on its way to me and half the product was gone. Reached out to FabFitFun and took a week to get back to me but I was issued a refund. Thank you

FabFitFun is an exceptional service. They give access to amazing deals on quality products every season, and the community is so wonderful. Issues are resolved quickly and they always make things right. I will be a member for a long time.