FabFitFunReviews of fabfitfun.com

I have not received my box which was shipped 3 weeks ago. I have emailed & called and have been told I must continue to wait. This is unacceptable due to my subscription being paid for a year in advance. I do not recommend FFF based on my recent experience. I have canceled my renewal.

The Customer Service individual, Sheena, was kind, caring and addressed the most important issue. She was organized and diligent. I appreciate her attention to the issue. FabFitFun is an amazing organization with lots of HEART! I feel cared for as a customer. My Heart is FULL! They have great deals. They focus on body, mind and spirit. Self care, clothes, exercises, and so much more. Thank you FABFITFUN and Sheena for the amazing time thus far with your company. I am GRATEFUL!

One of the items in my FabFitFun box came with a slightly damaged piece. I wrote in to support and immediately received a response that a new one had been shipped to replace mine and that I can keep the one I have or donate it so I didn't need to have the hassle of mailing it back.

I took everything I got and threw it in the “box” aka give away stuff for when my daughters need something for one of their party favors…. And getting a credit for something I chose and they ran out after I chose it? WTH?! Even if I did the customization on time I missed out. All the complaints are on par with my experience…. No reason to rehash. Cancelled this evening so as to avoid the summer renewal as an annual membership. I can go to Marshalls on my own and get this crap if I want to. No reason to reply with the “Holly, sorry and so sad to see you go” note. It is what it is. I’ll be fine. In todays world I think part of this is the inability to get quality products anymore.

There was an issue with USPS losing my shipment. It sat in the same location for 17 days without movement. I contacted FabFitFun after 14 days was told I needed to give it 7-10 business days before I would be able to track the shipment, and if it still hadn't moved in a couple of days to contact FabFitFun again. Well, the day I contacted them again, the entire shipment and tracking completely disappeared from USPS website, so I wrote FFF and asked for a refund. Their response was quick and I was told that he had refunded my money and it should show up in a few days. I am disappointed that I didn't get the item, but happy that FFF finally responded with an acceptable answer.

I have been with fabfitfun myself for two years, but have been gifting them for several more years. Not only is their products up to par, but so is the customer service if any problems arise. They are highly efficient so rarely is there a problem.

The person I contacted was very helpful and was able to resolve my issues

Anytime I have had issues with products they have been resolved without hassles. I really appreciate that. Thank you