EyeglassesdepotReviews of eyeglassesdepot.com

No business operates with perfection, how they deal with unexpected issues is what is telling. Two separate issues came up in my order, and both were dealt with appropriately, and with honest professionalism. I appreciated that so much, especially during these crazy times with Trump's nonsense. We in Canada know how the few can negatively impact the many. Empathy, consideration and above all fairness is what we need to hang unto, even in our business transactions.

Eyeglass Depot returned my Maui Jim sunglasses with a replacement frame to me and I noticed a broken lens with from shipment or when the lenses were inserted into the frames. They worked with me and I returned the glasses and a new lens was installed and mailed back. I’m wearing them every day. Thanks

Will be coming back was very responsive and met all my needs pricing very reasonable.

They kept in very close contact, the price they offered was reasonable and seem to have it all completed in a very short period of time.

I sent them my Maui Jim's in the hard case for a nose piece repair as I'd done directly with MJ a couple times before. Apparently, there's fine print somewhere saying not to do that since the technicians might throw the case away. Mind boggling, but true. They apparently can't keep track of what customers send in or it's too hard to keep cases with the glasses so they just throw the cases away?!? I've traded a couple emails with them and all they do is refer to the "company policy". Oh, and they also put a brown nose piece replacement on my black sunglasses. Horrible service and no concern whatever with customer dissatisfaction. Seems like one and done with them. Unless they change their tune with my last email response to theirs, I STRONGLY recommend avoiding this company at all costs.

Very professional and trustworthy. Contacted me about a pair of glasses I bought over a decade ago. I'd barely worn them and they had another costumer who had requested the model I had. They had me send them back (they paid for postage) and gave me store credit. I ended getting 3 pairs of glasses with the store credit they gave me. Had them sent to me in less than a week! Two thumbs up and 5 stars!!

The Eyeglass Depot was very easy to work with. From start to finish I was notified of mailing, pricing, repair and return. I would recommend Eyeglass Depot.

I purchased a hard to find pair of Cazal vintage frames. They are 20 years old and arrived in perfect condition. A nice surprise with fast shipping. Thank you.