EyeglassesdepotReviews of eyeglassesdepot.com

Be sure to see 2/24/25 Update at bottom. I have updated stars from 2 to 3. Hopefully, the new owner will earn 5's going forward. Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales. Below, it took over a year for your reply. Nuff said! Update: 2/24/25 I was contacted by a gentleman stating he was the new owner. He is working to address previous bad reviews as he also addresses the problems caused by the business' seller. As a good faith gesture, he offered me generous consideration to right my bad experience. I would be happy to use his company in the future, but have no need, currently. He's been very communicative, and candid. Probably okay to try him.

The facts are as follows: 1) Prescription COSTA sunglasses sent in based upon a $20-$30 estimate to replace the nosepiece. 2) After receipt of the glasses, the vendor returned a $129 estimate, which I interpreted as a "bait and switch" effort. 3) I requested that they return the glasses as-is. 4) They arrived poorly packed and both lenses were popped out of the frame. 5) I expressed my displeasure, and the vendor negotiated a middle-ground, sending me a replacement frame face for a nominal fee. 6) The replacement works fine, but is obviously not new, as it has several scratches. That is not a problem to me, as this is an older pair of glasses. The bottom line is that I'm happy with the result, although it was not a smooth transaction.

Indicated they would replaced with factory lenses and then sent wrong ones back. Worst customer service ever. Should not be in business with the way they deal with and handle their communication. Since...owner reached out and indicated they would replace the lenses to the manufactures specs. Need to mail them back and start the process over. Owner is being helpful in trying to correct the issue.