EyeglassesdepotReviews of eyeglassesdepot.com

Response from EyeglassesdepotJul 10, 2025

Thank you for your feedback. We’re sorry to hear that you felt our communication was unprofessional. We'd like to clarify a few things. The message you received that simply said "Dun" was the result of a simple typo — we meant to write "Done" while asking for a response or confirmation. Unfortunately, before we had a chance to clarify, the review was posted. We understand the importance of honest reviews, but we also want to highlight how impactful a negative review can be for a small, family-owned business — especially when it stems from a typo or miscommunication rather than the quality of the product or service itself. We respect your right to share your experience, and we take your concerns seriously. We just ask that in the future, customers consider reaching out directly for clarification before assuming the worst. Small businesses thrive on communication and understanding — and we’re always here to listen.

Response from EyeglassesdepotJul 27, 2025

This order is from 2021. Over 5 years ago. Why would you post this in 2025? Your order #861550 has been confirmed. Order Confirmation Number: 861550 Date of Order: 12/14/2021 Shipping Method: USA Ground (3-7 Days) Email Confirmation sent to : [email protected] Phone Number : 9855196874 Billing Address Billing Country: united states Billing Name: amanda guidry Billing Address 1: 303 henry st. City patterson State or Province la Zip or Postal Code 70392 Shipping Address Shipping Country: united states Ship To Name: amanda guidry Street Address 1: 303 henry st. City patterson State or Province la Zip or Postal Code 70392 Brand Model Color Qty Price Each Total JOB FRAME 1 FACTORY BOTH LENS REPLACEMENT FLR 1 $99.99 $99.99 Brand Model Color Qty Price Each Total JOB FRAME 1 FACTORY TEMPLE REPLACEMENT FTR4 1 $99.99 $99.99 Item(s) Total: $199.98 Shipping Insurance: $5.90 Shipping: $12.00 Order Grand Total: $217.88 We're truly sorry for the experience you had and deeply regret the frustration and inconvenience it caused. This is not the level of service we aim to provide, and we take full responsibility for the shipping and communication errors. What you described is absolutely not acceptable, and we understand your disappointment—especially after trusting us with your Maui Jim glasses. Your feedback has been shared with our team so we can address where we went wrong and ensure it doesn’t happen again. We would still like to make things right. If you're open to it, please reach out to us one more time, and we will make sure your concern is handled promptly and respectfully. Thank you for bringing this to our attention.

Response from EyeglassesdepotJun 19, 2025

Dear Gregory, We’re genuinely sorry to hear about your experience and understand your disappointment. We did everything within our power to assist you throughout the process. From the beginning, we promptly sent you a shipping kit and followed up to ensure timely service during a busy holiday season. Once you informed us the glasses had been shipped, we unfortunately never received the package. Despite our best efforts, we were unable to locate it in our system or at our facility. You provided USPS documentation showing delivery to our mailbox, and we respect that. However, as we explained at the time, the box was not received or signed for by our team. We also shared that we’ve worked successfully with thousands of customers using the same process, and while mistakes with mail can happen, we were transparent about what we could—and could not—confirm on our end. Regarding the repair itself: We offered a replacement set using OEM Maui Jim parts with high-quality plastic lenses, as glass is no longer available through the manufacturer. We understand that this did not meet your expectations, and for that, we apologize. We also want to be clear: at no point did we intend to “harass” you. Any outreach was purely an effort to make things right and explore solutions. Once the review was removed, our intentions remained the same—offering support within the limits of what was possible. Again, we regret that this didn’t end the way you had hoped. If you’d still like to discuss any further resolution, our team remains available to help.

Response from EyeglassesdepotJun 19, 2025

Dear Asa, We’re sorry to hear you were unhappy with your experience. While your frustration is understood, we’d like to clarify that we did everything in our power to resolve the issue promptly and respectfully. You sent us two pairs of Maui Jim glasses, and our team assessed them based on the issues described. Repairs were initiated as per our standard intake process, which is outlined on our website and confirmed by our service agreement. However, once we learned you no longer wanted the repairs, we took swift action to halt further work and return your items. We have since resolved the matter by returning your property. USPS tracking confirms delivery of your lenses on June 14, 2025 at 6:25 PM to the address you provided in Magnolia, TX. You may find the tracking at the link below : https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=9400136208303324848910 It was delivered to asa cecil rickett 41923 n mill dr magnolia tx 77354 united states We value all of our customers and always aim for clear communication and transparency. If there is anything further we can do to assist, please don’t hesitate to reach out to us directly. Sincerely, Customer Service Team Eyeglasses Depot

Response from EyeglassesdepotMay 10, 2025

I truly appreciate you taking the time to share your experience. It means a lot and motivates me to keep doing my best!