EyeglassesdepotReviews of eyeglassesdepot.com

Response from EyeglassesdepotOct 14, 2026

Hi Hilda, I was very disappointed to see your 1-star review, especially after I personally explained that we were willing to resolve any issues with your glasses under our warranty. We stand behind our repair work and provide a 30-day warranty to ensure that any concerns with the repair can be addressed. I made it clear that if you were unhappy with the results, we would gladly inspect your glasses again and correct any issues covered under the warranty. I understand your frustration, but I don't understand why you chose to post such a negative review when I had already offered to work with you to resolve the problem. We never refused to help you. On the contrary, we offered a solution, but we need the opportunity to examine the glasses to determine what went wrong and make things right. Our goal has always been to provide quality service and customer satisfaction. We cannot resolve a repair concern without being given the opportunity to inspect and correct it. I am still willing to work with you and resolve any legitimate issues with your repair. I hope you will reconsider your review once we have had a fair opportunity to address your concerns. Customer Service EyeglassesDepot.com Call or Text: (201) 472-0215

Response from EyeglassesdepotSep 4, 2026

Thank you for sharing your feedback. We are sorry that our communication about the repair and return shipping charges was confusing. To clarify, the $129 invoice was an estimate for replacing both glass lenses. When you decided not to proceed, we offered a discounted repair price of $99. You ultimately declined the repair, and the $0.99 invoice was for the return shipping of your sunglasses. We understand that you wanted a clear explanation of the charges, and we should have made that process easier to follow. We apologize for any confusion caused by the multiple invoices and payment links. Regarding the comment about AI assistance, our intention was never to dismiss your questions. You were entitled to ask for clarification, and we regret that our response came across as unprofessional. We respect your decision not to proceed with the repair. We appreciate your feedback and will use it to improve how we communicate estimates, discounts, and return shipping charges.

Response from EyeglassesdepotSep 1, 2026

TRACKING AND DELIVERY INFORMATION Tracking Number: 9400136208303607481971 Your item was delivered in or at the mailbox at 1:22 PM on August 31, 2026, in New Iberia, LA 70563. Jeremy M. Champagne 5904 Sugar Oaks Rd. New Iberia, LA 70563 Delivered: August 31, 2026 at 1:22 PM CUSTOMER REVIEW Despite the fact that he stated he would remove the review once the glasses were delivered and in his possession, he did not remove the review. Jeremy Champagne: "I will remove it when they are in my hand." EMAIL CORRESPONDENCE August 27, 2026 EyeglassesDepot Sales Team: You see that they have been shipped. Why did you not remove the review? August 24, 2026 From: Jeremy Champagne [email protected] To: EyeglassesDepot Sales Team Subject: Re: Jeremy M. Champagne - Repair Order #934648 Jeremy Champagne: Have they been shipped yet?

Response from EyeglassesdepotAug 19, 2026

We’re sorry that you’re unhappy with this situation, but we want to correct an important statement in this review. We did not repair and sell your glasses. Your item remained uncollected beyond the timeframe permitted under our property policy and was disposed of in accordance with that policy. The suggestion that we kept, repaired, or sold your property is not accurate. We understand your concern that you expected an additional warning before disposal, and we have taken that feedback seriously. However, we cannot agree with accusations that our business is a scam or that your glasses were secretly sold when that is not what occurred. Because you have stated that you intend to pursue the matter formally, we will preserve the relevant transaction, repair, communication, and policy records and will respond through the appropriate channels if necessary. https://www.eyeglassesdepot.com/frequently-asked-questions1.asp Q. What happens if I dont respond to the estimate? A. Once the eyewear arrives at our location, we will send you an invoice. If you decide not to pay it, you can opt to cover the return shipping costs. We will reach out to you via phone, email, and text multiple times to ensure you are informed. If you don't collect your item within 30 days of its arrival at our facility, we will dispose of it. In your case we contacted you via text over 58 times across a 2 month window. Your messages to us many months ago : Can my glasses be ready for me this weekend ? Then you sent 3 months later. I have been out of the country I just got back and I need them Sorry......

Response from EyeglassesdepotAug 29, 2026

Joe, we’re sorry this situation became so frustrating and that our communication did not meet your expectations. After learning of your concerns, we reviewed the matter further and were able to locate your original lenses. We then offered to reassemble your glasses and send them to Maui Jim on your behalf so the necessary repair could be completed and the glasses returned to you. You confirmed that this resolution worked for you. We appreciate the opportunity to resolve the issue and regret the communication problems that led to your original experience. We take customer concerns seriously and will use this experience to improve how we communicate about invoices, repair status, and unclaimed items going forward. Tracking Number: 9400136208192278547655 Expected Delivery on Saturday 12 September 2026 between 6:00am and 10:00am Your item is out for delivery on September 12, 2026 at 6:54 am in HOBE SOUND, FL 33455. — EyewearDepot Customer Service

Response from EyeglassesdepotSep 3, 2026

Hi Jesus, We’re sorry you were unhappy with the repair estimate and the return-shipping cost, but we want to clarify what actually occurred. The $99.99 was the quoted cost for the requested repair work. Customers are never required to proceed with a repair if they decide the cost is not worthwhile. In your case, you chose not to proceed, and we respected that decision. The $99 amount you referenced was not a shipping repair charge. It related to the cost repair work the eyewear, including shipping and handling. Shipping an item to our facility and subsequently returning it involves actual costs, and return shipping is not automatically free. We also want to clarify that we did not simply refuse to return your sunglasses. The item remained subject to the applicable return-shipping/payment arrangements after you declined the repair. Calling our company a “scam” is therefore misleading. We provided an estimate for the requested work, you declined the repair, and the applicable shipping and handling costs were communicated. We understand that you may have decided the repair was not economically worthwhile, especially compared with what you originally paid for the sunglasses. However, the original purchase price of the sunglasses does not determine the cost of specialized repair work. We are always willing to explain our estimates and policies to customers, but we believe it is important that reviews accurately reflect what occurred. Customer Service EyeglassesDepot.com Call or Text: (201) 472-0215

Response from EyeglassesdepotJul 15, 2026

The service you purchased was a frame repair, not a replacement frame from the manufacturer. We are an independent third-party repair company, and our goal is to restore the functionality of your existing eyewear whenever possible. At no point was a new manufacturer frame included in the repair price. If a customer wants a brand-new replacement frame, that must be purchased separately through the manufacturer or another retailer. We're sorry your expectations were different from the service provided. If you're unhappy with the repair, please contact us directly. We have already provided a prepaid return shipping label and are happy to inspect the item and work toward a resolution. Customer satisfaction is important to us, and we appreciate the opportunity to address concerns directly.

Response from EyeglassesdepotJul 12, 2026

Hi Nelson, We're sorry to hear you're frustrated with your experience. According to our records, we received your two pairs of Costa sunglasses for repair, completed the work, and recently shipped them back to you via USPS Signature Tracking. Your return package was shipped to the address provided on your order: Tracking #: 9402 1362 0830 3275 8836 79 We understand delays can be concerning, but the package is currently in transit. If you have not received it after the carrier's delivery attempt, please contact us directly so we can work with USPS and resolve the issue as quickly as possible. We have always intended to return your repaired sunglasses and are committed to making sure you receive them. We appreciate the opportunity to resolve this matter.