Heath
I broke the temple piece on my Costa…
I broke the temple piece on my Costa sunglasses and found a replacement on the website. I purchased the replacement and when it arrived in the mail its was not the same as the picture advertised. It was worn out and in poor condition. I was upset and contacted via text. Got an automated response and about 10-15 mins later a person texted me. I explained that I was unhappy with the replacement piece and that it wasn't fair to send me such a poor condition piece. They apologized and a few mins later sent a picture of another replacement they had that was in better condition. They sent it to me with no charge and also let me keep the poor condition temple piece. 4/5 Stars. Yes they sent me a poor condition piece but they also fixed it within a timely manner as well as communicated very well. I'm glad I didn't have to sit on hold and go through a ton of menus in order to speak with someone about the issue. Def would use again if my glasses break.
Response from EyeglassesdepotSep 1, 2026
Thank you so much, H! Your wonderful review means a lot to our team. We’re thrilled to hear that your item arrived promptly and in perfect condition and that you were happy with the care and service you received. Thank you for the recommendation and for choosing EyeglassesDepot. We truly appreciate your business!