EyeglassesdepotReviews of eyeglassesdepot.com

no problem here with anything , service was great and the person that was helping me was really great.

They found me the last pair of Arnette Frames on the planet (literally) to replace my vintage glasses so I could re-use my prescription lenses. Worth the wait to arrive into Australia

I was looking of the pair of glasses I own, and which of course, because they´re an old model, no longer exist, but EyeglassesDepot had them :) They were very responsive and followed-up with me throughout the complete course of the order fullfilment. I would definitely order through them again in the future. I´m very happy with my purchase and the kind service.

Eyeglass Depot reached out promptly but for whatever reason, all the emails went to my spam folder. There were many emails which means they tried very hard to contact me. They did not have the frame I needed at this time but I will try them again in the future.

Great service and good attention .

Sent my oakleys here to be repaired and have not received ONE call or email back from them about anything. I then asked for my glasses back and they want me to PAY to have them shipped back. THIS PLACE IS A SCAM and I will probably never get my glasses back!!

Be sure to see 2/24/25 Update at bottom. I have updated stars from 2 to 3. Hopefully, the new owner will earn 5's going forward. Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales. Below, it took over a year for your reply. Nuff said! Update: 2/24/25 I was contacted by a gentleman stating he was the new owner. He is working to address previous bad reviews as he also addresses the problems caused by the business' seller. As a good faith gesture, he offered me generous consideration to right my bad experience. I would be happy to use his company in the future, but have no need, currently. He's been very communicative, and candid. Probably okay to try him.

Probably my fault for not researching this company before sending my sunglasses to be repaired. But they are a total rip off. ($40 to replace one little screw) They do not give estimates before doing a repair then hold your glasses hostage until you pay up. Impossible to get anyone on the phone and do not return messages anyway either. There was no prepaid shipping label and keep texting my phone to let me know that the bill hasn't yet been paid. No kidding. Do not use this so called repair service!