EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Eyeglassesdepot (eyeglassesdepot.com) has 182 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
eyeglassesdepot.com
Website
eyeglassesdepot.com
Category
Accessories
Location
Matawan, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 52% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Eyeglasses Depot worked with me to find a hard-to-find discontinued set of frames. My frames arrived with damage that couldn't be repaired, but Eyeglasses Depot provided a replacement frame free-of-charge. In the end, I have a perfect new pair of the 2018 Tory Burch sunglasses that I loved so very much, for so many years!
Response from EyeglassesdepotApr 3, 2026
Thank you so much! We’re happy to hear you had a great experience with our team. Your satisfaction means a lot to us! 😊👓
KH
Karen Havens M.
Wonderful experience
Dealing with this company has been a wonderful experience. They were top notch and I will only let them take care of my Oliver People glasses!! They went above and beyond for me! Very easy to deal with and responds to questions quickly! Thank you!
Response from EyeglassesdepotMar 14, 2026
Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience with us. Taking care of your Oliver Peoples glasses and making the process easy and stress-free is exactly what we strive for. We truly appreciate your trust in us and are always here if you ever need anything in the future. Thanks again!
AF
Aiden F.
Best customer service that I have seen…
Best customer service that I have seen in a long time. Response to emails almost immediate
Response from EyeglassesdepotMar 14, 2026
Thank you for the great feedback! We truly appreciate your kind words. Providing quick responses and the best possible customer service is very important to us, so it means a lot to hear that it made a difference in your experience. Thanks again for taking the time to share your review!
LN
L N.
Reliable eyewear repair
They did a great job. If you collect premium eyewear, Eyeglassesdepot should be your fixer for those little disasters.
Response from EyeglassesdepotMar 10, 2026
Hi there,
Thank you so much for the great review! We're really glad to hear you were happy with the repair.
Premium eyewear deserves careful handling, and we take a lot of pride in helping collectors and owners keep their favorite frames in great shape when those little accidents happen. Your trust means a lot to us.
If you ever need help with another repair or restoration, we’ll be here and happy to help.
Best regards,
JE
Jenn
I received my rx frames within 2 weeks…
I received my rx frames within 2 weeks of ordering. Frames are super nice! Will order again❤️
Response from EyeglassesdepotMar 10, 2026
Hi there,
Thank you so much for the great review! We're really happy to hear that your prescription frames arrived quickly and that you love them.
We truly appreciate your support, and it means a lot to know you'd order from us again. Enjoy your new frames, and if you ever need anything in the future, we're always here to hel
EB
eugenio B.
Hanno occhiali ottimi
Hanno occhiali ottimi, originali ed a basso prezzo; li consiglio molto.
Response from EyeglassesdepotMar 14, 2026
Grazie mille per la sua recensione! Siamo felici di sapere che apprezza la qualità e l’originalità dei nostri occhiali, così come i nostri prezzi. La sua raccomandazione significa molto per noi. Grazie ancora per aver condiviso la sua esperienza!
SN
Shideh N.
They are liars they want me to pay them…
They are liars they want me to pay them for my lost glasses they offering old gucci glasses with no lenses they are crooked with no remorse according to law they are responsible to replace my sunglasses at no cost they want to damage me more by paying me them another 250$ for my own lost glasses never trust this scammee
Response from EyeglassesdepotMar 14, 2026
We’re truly sorry for the frustration this situation has caused. After carefully reviewing everything on our end, we confirmed that your broken eyewear was unfortunately misplaced. As soon as we discovered this, we offered multiple solutions to try to make things right:
We offered to purchase a brand-new frame for you, at our cost, but you declined.
We also offered to replace your broken frame with another frame of the same model, but you also chose not to accept this option.
We understand how disappointing this experience has been, and we did everything within our ability to resolve it fairly. Sometimes, despite our best efforts, we simply cannot reach a solution the customer finds acceptable.
We take honesty and customer service seriously, and we are not scammers. We stand by the efforts we made to resolve this matter and remain committed to treating all of our customers with respect and fairness.
If you ever decide you’d like to revisit one of the solutions we offered, we’re here to help.
AM
Annie M.
RUN AWAY! DISPUTE with your CC, not him!
RUN AWAY! Absolutely terrible products and service. Not only were the glasses dirty used junk, the lenses were impossible to see out of.. I was harassed, bullied, degraded, told to go to therapy... instead I'm reporting all of this to the FBI cybercrimes unit, which this company is very familiar with.. Do a credit dispute asap, then get a new card and make sure you report them to your bank to prevent more fraud. He recharged my acount out of anger for my dispute. Called, texted and emailed me after I begged him to stop over and over.
Response from EyeglassesdepotNov 16, 2025
Hi Annie,
We’re sorry to hear about your dissatisfaction with your experience, but we'd like to clarify a few points. The glasses you purchased were reconditioned, as clearly stated on our website. We made every effort to ensure this information was transparent prior to your purchase.
After you requested a return, we waived our usual "no returns" policy and agreed to a 20% restocking fee as a courtesy. However, the glasses were not returned to us, and despite our repeated attempts to resolve the matter, we had to charge the remaining balance for the unreturned product.
Additionally, we received multiple messages from you that didn’t pertain directly to the product or return process, but to your therapist and despite our efforts to communicate and help, we were unable to come to a resolution.
Our priority is to provide excellent service, and we take all customer concerns seriously. If there’s still an unresolved issue, we would be more than happy to assist you directly. Please feel free to reach out so we can work to resolve this in a professional and timely manner.
Please understand but for every message you sent us. We simply respond to you in return.
We hope this clarifies the situation.
Best regards,
Customer service
