Renan L.
Awful!
Awful! My glasses got shipped for repair. I can't get it back. The banks declined to do business with them---lots of complaints and overcharged. No one to talk to a live person. AI response. ..

EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Eyeglassesdepot (eyeglassesdepot.com) has 182 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Renan L.
Awful! My glasses got shipped for repair. I can't get it back. The banks declined to do business with them---lots of complaints and overcharged. No one to talk to a live person. AI response. ..
Gavin C.
Fixed the glasses, quick response team. Don’t send the glasses case with the glasses!!! Learn from my mistakes, costumer service was helpful
Privato P.
Negozio inaffidabile! Mi hanno truffato Davano per disponibile un articolo per cui mi hanno fatto pagare supplemento con spedizione celere 35 euro, per poi dirmi che chissa fra quante settimane e se lo vedro' Non mi annullano l ordine e non mi rimborsano, sono degli ignoranti maleducati che non sanno usare neanche il traduttore per capire cio che gli scrivi. State alla larga dall acquistare da loro ! Io ho attivato la banca per bloccargli il pagamento Offendono per mail, io sono riuscita a riavere i soldi indietro con la banca che ha bloccato tutto in tempo, hanno violato la mia privacy dando il mio contatto ad un altro loro cliente che poi mi ha scritto dicendomi che era stato truffato anche lui, piu altri contatti di altri clienti italiani mi hanno fornito con i dirizzi di casa e numeri di telefono. Sono stati cosi stupidi da chiedere ad un loro cliente (quello che mi ha contattata) di dirmi di stare tranquilla per l ordine dopo che lui era da un mese in controversia perche non aveva mai ricevuto niente ed ha avuto richieste addebiti nella sua carta casualmente dall america. Io ho usato una usa e getta mi sono tutelata almeno in quello. Veramente e'una truffa non cascateci, casualmente hanno smesso di scrivermi di punto in bianco dopo che mi arrivava una loro mail ogni 5 min appena la banca mi ha ridato i soldi.
Amauri
They fixed my glasses and I can’t ever tell the they where broken the looked like I just got them from the store then you so much.
Response from EyeglassesdepotApr 22, 2026
We appreciate your business and look forward to helping you again in the future!
Gail
Eyeglassesdepot did an outstanding job of repairing a damaged frame on my Ray-Ban sunglasses, which I originally bought in Brazil years ago. The company was extremely professional, quick to get back to me and explain each step of the process. Sam, particularly, provided expert service and was a pleasure to deal with. A superb company that truly is customer-focused!
Response from EyeglassesdepotApr 8, 2026
Thank you so much for your kind words, Gail! We’re thrilled to hear you were happy with the repair of your Ray-Ban sunglasses. It means a lot to us that you appreciated the communication and service throughout the process. I’ll be sure to pass your compliments along to Sam as well. We truly appreciate your support and look forward to helping you again anytime!
Ryan G.
AS the owner of a company my days are extremely busy. Eye Glass Depot has let me know I need to do better in customer service! THEY ARE GREAT! Extremely helpful and reminders are awesome! I would recommend them to ANYONE!!!
Response from EyeglassesdepotApr 8, 2026
Ryan, thank you for the amazing feedback! We really appreciate you taking the time to share your experience. Providing helpful communication and timely reminders is something we take pride in, so it’s great to hear that stood out to you. Your recommendation means a lot to us!
Jamie S.
They repaired my glasses at a fair price and turnaround time was quick! Would do business again.
Response from EyeglassesdepotApr 8, 2026
Thank you, Jamie! We’re glad to hear you were happy with both the pricing and turnaround time. We appreciate your business and look forward to helping you again in the future!
Patrick Q.
I recently used eyeglassesdepot.com for 2 pairs I had. They they did an excellent repair job, just like new and the price was great too! I found it very convenient as well.
Response from EyeglassesdepotApr 8, 2026
Thank you, Patrick! We’re glad you were pleased with the quality of the repairs and found the process convenient. Providing great value and service is what we strive for—thanks again for your support!