Extended Stay AmericaReviews of extendedstayamerica.com

Review of Extended Stay America – Pittsburgh – Monroeville Two weeks ago, my wife and I stayed at this location, and unfortunately, our experience was disappointing. The condition of the room left much to be desired: The carpet had a strong odor and felt sticky. The bathroom sink was broken, and there was no lock on the bathroom door. Immediately, we conveyed our concern to the hotel staff and nothing happened. Due to these issues, we were unable to sleep the entire night. We again shared our concerns with the morning shift staff and decided to check out early. While we understand that occasional maintenance issues can arise, the overall condition of the room did not meet basic expectations for comfort or cleanliness.

The Glen Burnie Extended Stay America has bedbugs. The carpet is filthy. Spilled water on carpet. Mopped with white towel and it showed dark brown. When I showed it to manager, he said I would have to pay for towel.

My extended stay at the Extended Stay in Tucson Arizona. I always choose this Extended Stay because the staff here is very helpful and courteous. One person named Maria fixed the shower head and slow drain in my room within an hour. Also their rates are great. Thanks Extended Stay staff especially Maria, Laurel Mackaben

This is a HORROR STORY...I booked a room for a convention a couple of months in advance with extended stay, thinking that its "FAMILY FRIENDLY" and "HOSPITABLE" however the nightmare that EXTENDED STAY put me through is one for the TRAVELER'S NIGHT MARE LOG; after 17 hours, I REPEAT...17 hours of traveling, I was EXHAUSTED to the fullest extent, all I wanted was a hot shower and a comfortable bed. I checked into the hotel, and was greeted by a very professional older male who checked me in quickly, so I can get some rest. Upon entering the room, I placed my luggage down and took a mediocre shower; when I laid down on the bed I felt this sharp protruding piece in the middle of my back as if the bed was on a tree limb and the rest of the mattress just hung over the rest of the tree; I tried my best to position myself not to be in the line with that protruding piece; after shuffling for about 30 minutes, exhaustion took over and I was asleep, perched on the protruding piece, coming from my bed. Around 3:30am, I woke up very sore, with a sharp pain in my back, so I took a shower with very warm water to ease the muscle in hopes of alleviating the pain. After, I called the front desk and informed them about the bed, and the lights (the room was oddly dim, not suitable for reading which I often do before bed); the lady informed me that she will move me into another room, as soon as her manager comes into work; I then informed her that I have to attend the conference for the morning session and I will return when her manager is on shift to exchange the room. Upon returning I was told by the Manager that she will not give me a new room because there is none available; I again explained my situation and showed her my itinerary, that I paid for the room upfront months ago for a couple of days, so I can attend the conference; Then she laughed at me, saying "oh well...." as if to say because of the broken bed and poor lighting I should be penalized for bringing up that issue; I then called the corporate office only to be told that they would get back to me within 48 hours; meanwhile I would have to find somewhere else to stay, and (the hotel manager which said her name was MEGAN) she said; she will not give me a refund, nor change my room, even though I only stayed a couple of hours and the room was deficient. I then went to retrieve my property that was left in the room only to find it cleaned out with maintenance form on the refrigerator (see photo of Maintenance Request Form). I shutter to think that this type of hateful service is still being perpetuated in America; overseas you would expect fraud on this level, but not an alleged reputable Hospitality Industry leader to defraud its customers and lie with impunity. Its been a week, and to date NO ONE FROM THE HOTEL NOR FROM PRICELINE (which I booked the hotel through, which I WILL NEVER USE AGAIN)...PRICELINE IS A RIP OFF!!!! you will not get professional service from the representative at priceline, that handle their disputes, they will tell you while you are STUCK WITHOUT A HOTEL ROOM THAT THERE IS NOTHING THEY CAN DO, AND MOST IMPORTANTLY: THEY WILL NOT REFUND YOUR MONEY EVEN THOUGH IT WAS FRAUDULENT. BUYER BEWARE OF PRICELINE..... please see the photo of the maintenance request form from the hotel, MEGAN (the district manager for extended stay) lied about the room (I'm glad there is a record of it) and now I hope extended stay won't lie when we have strong evidence of the fraud that they committed.....BUYER BEWARE!!!! BELOW IS THE "RESPONSE" FROM EXTENDED STAY, WHICH IS A ***LIE*** THEY NEVER INVESTIGATED, I CALLED PRICELINE several times AND THEY GAVE ME THE RUN AROUND, AND STILL, TO DATE: NO REFUND.......This is a FRAUDULENT company, Management will lie and tell false narratives regardless of evidence to the contrary; please read their PATHETIC response in the face of written and visual evidence to the contrary. This company is dangerous in that, they will go to the extreme to lie and mislead their customers while simultaneously rendering you subpar service, BUYER BEWARE...... Response from the owner 2 weeks ago Dear Osei, We deeply regret the discomfort and frustration you endured during your stay. We sincerely apologize for the condition of the bed, lighting, and the delay in resolving your concerns. It is especially troubling to hear of your interaction with our team and the lack of follow-up regarding your room and personal items. This is not reflective of the service or hospitality we aim to provide. We are currently investigating this matter internally, including reviewing the maintenance records and staff conduct to ensure accountability and improvements. We value your feedback and understand your disappointment. We hope to have the opportunity to welcome you back under better circumstances. Sincerely, Hotel Management

Hi I wish I had megaphone and a commercial to emphasize what a front and a disgrace as a “ supposedly” a hotel for regular people of the world.? lol but it’s not if you want I can help you, ABSOLUTELY UNDER NO CIRCUMSTANCES AND EVEN IF YOU ARE POOR AND BROKE ON A BUDGET THIS IS A GOVERNMENT RUN FACILITY AND IF U DONT BELIEVE ME THE STAR IS FOR THE ARMY IN THERE ARE FEDERAL AGENCIES THAT STAY THERE SO IF U WANT THEm to HARRASS you like they did ME WHOLE TIME ON MY STAY AND THEY ALSO PROMISED ME A DEAL AT $101.00 for the night I was charged $193.00 and told when I called that there was no such thing for a deal and I absolutely would love to inform the rest of the world that if you are not a soldier or a Dea,fbi, atf or any other government agency then you’re stay I can guarantee will be horrible and they will make sure of it as they did mine !!!! Wake up AMERICA THESE PEOPLE ARE NOT YOUR FRIENDS THEY HAVE plans and that’s why You were probably coahersed and or led there by this NEW WORLD AI TECHNOLOGY THAT THE GOVERNMENT HAS BEEN PLAYING WITH AND MARKETING AND TARGETING INDVIDUALS FOR CONTROL TO AS THEY THINK FOR A BETTER WORLD!!! Do not I REPEAT FO NOT STAY HERE IF WANT A GOOD NIGHT !!! They are LYING DECEIVING TO US AS THE PUBLIC AND WILL USE YOU AND YOUR WALLET AND LASTLY IM POSITIVE OF YOUR MIND!! Be safe don’t stay here buy a puppy instead

Open app Your location Extended Stay America Select Suites - Richmond - Innsbrook 10060 W Broad St, Glen Allen, VA 23060 AVOID AVOID AVOID THIS place!!! It was very difficult for me to walk through the foul smelling, filthy stained walls and floors of the lobby!!! But, I still wanted to give it a chance. Got my room card, walked around to the elevator - that was falling apart due to its worn out state, the doors scraped as it opened/closed and going up/down, YIKES! Got to the 3rd floor and I was smacked in the face with a foul stench of huge stains in the carpeting and walls! Down the left side of the hallway was a huge domestic shouting match between a guy and gurl, to the right was my room, held my breath and made it inside, the room matched the rest of the building. The bathtub didn't have any enamel left on it and the entire tub floor was brown stained! The desk had been nailed back together from it being busted up so many times, no way in hell! I returned to the desk and left in fear of Hepatitis C, roach eggs, feces and body fluids stained carpeting all over! Then the guy at the front desk asked, well what's wrong? Seriously....you must be nose blind AND can't see that just two feet into your lobby is disgusting!!! I think I will take my $129 a night charge back and use it towards my copay for a health check!

I WILL NOT BE LETTING THIS GO!! Your pettiness and discrimination cost us a lot of money today!!! I COMPLAINED FOR 2 WEEKS ABOUT THE SMOKE. You left a letter on his door on the first day we were there. I actually wondered why my room wreaked so bad the first night. Not a single person in management cared my toddler had to breathe that all night long. I found out today that they will actually be so petty as to ban you from ALL ESA properties for leaving a valid—though not favorable—review. True story. Handed my son’s father a printed out copy of my review and everything. That is retaliation to go against something we were previously told is okay and to lock us out before we were able to finish with the room. That is retaliation at its finest. Isn’t that actually insane? Also, I had to report them to the ADA for discriminating against us when we moved dangerous items out of reach of my high-support-needs autistic child. We had approval to move those items, yet they claimed we “trashed the room.” Do not stay at these properties if you are disabled. I will absolutely be making this known to my community. This place is disgusting. We were forced to move rooms with our sick, disabled child because our neighbor was smoking so much weed and cigarettes in his room that my child began hyperventilating. It took all day for them to facilitate the room change. We finally got access a little before 5 PM—with no confirmation for most of the day that they would even do it (they said they had to check if they had a room available first). They know this guest is doing this, and one look at the cameras would confirm he’s still doing it. Yet, he’s allowed to stay. I returned at 8:41 PM last night to finish taking out the trash, sweep up (my toddler had a meltdown and threw cereal), and move items back to where they were. Instead, I was completely locked out. This is a safety issue—my child is profoundly disabled, and we disclosed this to the office when we checked in. I will be reporting this to the ADA as discrimination. We’re being kicked out because the room was not safe for my autistic child. We were explicitly told it was okay to move items upon check-in because of his disability. We did everything we could to accommodate his needs safely, and now they’re claiming we “trashed” the room. We’re being forced to leave after paying for the room—as if we didn’t have to scramble to move everything at the last minute due to their failure to address a guest clearly breaking property rules. I went back to put everything back in place and was locked out. We even told them we were locked out, and didn’t get to finish unloading the fridge. But somehow, this is all being blamed on us. Like the bed skirt was ripped when we got there. I assumed to cover the quarter inch thick dust under the bed with misc items from previous guests. But SURE I TRASHED YOUR ROOM. I am LIVID.

Absolutely terrible. I showed up a little after midnight and they said because I didn’t show up on the same day I couldn’t check in and they wouldn’t refund me. The front desk guy was an absolute creep and the customer service was in some foreign country so I couldn’t even understand them. You’re better off at any other hotel.