Express Movers Services IncReviews of expressmoversservices.com

Do not use this company. I used Express Movers Services for a move from New Jersey to Florida in September 2025 and it was, without question, the worst customer experience I have ever had. It started with a classic bait and switch. I was quoted a certain amount of space, then at pickup they claimed my belongings required nearly double the space — conveniently after I had no other options. At that point you’re stuck. You can’t exactly tell them to walk away and start over. You also can't technically "blame them" because they were my broker's chosen carrier - which I also didn't realize at the time. Then came the delivery. They promised a two-week window and provided zero tracking or updates. It did NOT arrive in the window. I had no idea where my belongings were. The only reason I eventually received anything was because they put me in direct contact with the driver — without that, I genuinely don’t think my stuff would have arrived at all. When it did arrive, multiple items were broken. I filed a damage claim as instructed. They never responded to the claim. The claim company eventually closed the case due to non-response from Express Movers, leaving me with no recourse. I’ve been going in circles ever since — the claim company refers me back to the movers, the movers say they’ll follow up and never do. It’s a complete runaround with no resolution in sight. Avoid this company at all costs.

This company is a scam!! To start off, I hired Brightside Moving Co (not a BBB accredited company) and they contracted out to Express Movers (also not a BBB accredited company). So I did not know what I was getting myself into. Never again! So, I moved from PA to IL. My stuff was delivered about a week after I arrived. Upon pick up I was promised 5-7 days, they delivered in about 8, so not terrible on timing, I had packed the essentials in my car knowing that something can happen and delays are inevitable. My biggest issue about this company is the lack of communication. Not only was I not told about the pick-up window (originally 3-6p, actual 10PM), I was not given a delivery window either. I called every day between my arrival in IL to the delivery date (6/11) and I could not get anyone on the phone nor could I leave a message. I was given the owner's name and number (Anthony) upon pick-up in case I needed something and he did not answer any of my messages. I was so in the dark about everything. Then upon delivery, I was notified that it would be an additional $600 for the 1 PERSON they sent to carry my stuff up to my apartment because it was a "long carry". Even though I had told the mover that I have a friend willing to help take the big stuff up the stairs so all he had to do was get my boxes and bins up the elevator to my apartment, he was still going to charge me. I said no because who charges someone extra to do the job, so he just dropped it all in the parking lot and left, but not before I had to pay $120 just for moving blankets I didn't ask for nor did I want to keep that I now have to deal with. I was also quoted differently from what I had to actually pay. I understand that day-of, things happen and items on the truck change, however, I had less on the truck than the quote, but had to pay more. Overall this move cost me over $6,000 from the original $2,800 I was quoted. Right off the bat, there should be a disclosure about pricing going up. I am young had just started my first real job, so I have no extra money to do anything with. I went with Brightside because they were offering the lowest price for the most services, little did I know that it was all a big scam to get me to practically empty all of my savings.

Busy Signals for Weeks On End. My move will reach the end of the "guaranteed window" (12 business days after the requested date based on the distance of the move) in 2 days and I've heard NOTHING. All attempts to call the company result in busy signals. Attempts to get updates from their broker, BrightSide Movers, have also been unsuccessful. I do not recommend this company or their broker.

The office manager was helpful, responsive, and easy to work with throughout the process. The movers completed the job and handled our belongings safely overall. However, communication during the move could have been better, as they seemed somewhat unreceptive to suggestions and directions at times. Packing and organization could also have been more thoughtful. While there were some positive aspects to the experience, there is room for improvement in customer interaction and attention to detail.

If I could give this -1000 I would. These people are liars and thieves. First they give us a quote of 2000. They knew exactly what we had. Next they show up a day early and said too bad. Then they change the price to 4000. They didn't even speak English. We tell them forget it we would rather lose our 800 plus dollar deposit because there was no way we were paying 4000 dollars to move. We told them to leave. He then goes back and forth on the phone with his imaginary boss for 45 minutes then says we have more stuff then they were planning on but they would move it all for 3000. All they take is cash btw. First clue they are dirty and unscrupulous. My husband was so exhausted from packing that he wanted to agree. I told him it was bad and dirty and we need to tell them to leave. He agreed and signed with them and gave them more cash, all but 500 in fact. This was Wednesday May 13, 2026. We told them the items needed to be in our new home, in Florida ( we were in PA) by Sunday. They said no problem. They started wrapping everything and loading the truck. At least 8 people and none of them spoke English. We arrived in Florida on Saturday, expecting the moving truck on Sunday, May 17. NO call NO show. We called the company we originally booked with, Titan Movers, more thieves and frauds because they we were unable to get anyone to answer at Express Mover Services. We went through this for two weeks. Our items finally were delivered on Wednesday May 27, 2026, by a single person. A man showed up at our house carrying a plastic bag with our lunch and said he was hired by some truck driver to help unload a truck. So eight people loaded it and two guys, one of which was an old man were there to unload it. My husband ended up working with them for three hours to unload it. The driver of the truck was the only honest person. He said the truck never broke down like we were told. He said our stuff has been sitting in a warehouse and nobody wanted to take the route. He said if he hadn't taken it, it would have been there another week. The random guy that showed up , even though he was old did his best and we gave him a tip, none of it was his fault. To make the absolute worst out of an already bad situation, nearly all of our breakable items were broken. Boxes that had been packed, wrapped and marked fragile were crushed to bits. The fact that this place is in business is unfathomable. Every single filthy person that works here should be in jail for fraud. Do not use this company and do not believe ratings you see online. We booked with Titan Moving group because it was one of the highest rated and they subcontracted out to these losers without our knowledge.

Terrible! I haven’t received my stuff, is impossible to contact the company, the phones are off, even the chat box didn’t have me answers, so I have no information . I’m worryI’ll never get my things . Do not hire this company!

DON'T WASTE YOUR MONEY!!! This is the worst moving company. I never got an email to verify the move or the costs. The movers showed up 2 hrs late. The crew that moved me was absolutely AMAZING. My 60" TV got broken and the company would not replace it. I was asked if I got the protection plan. I was NEVER told about a protection plan. The manager never got out of his Range Rover the whole time. They also didn't tell me about a $100 gas fee. The manager finally got his lazy self out of the vehicle and was rude and got in my face. My fiance had to step between us. COMPLETELY A HORRIBLE MANAGER AND PERSON. I wished I had read the review before. It would of saved me a lot of money. AGAIN STAY CLEAR OF THESE CROOKS. I am tempted to contact the BBB.

Gina and this company are absolutely scammers and unethical people. They don’t show on time, they give you a price then upcharge you and hold your stuff hostage unless you pay and their drivers never show up on time. Go elsewhere companies like this shouldn’t be allowed to be in business they massive scammers