Express Movers Services IncReviews of expressmoversservices.com

This company is full of the rudest and inconsiderate customer service agents I have ever met. I booked a move between Maryland and Florida for a 1-bedroom apartment, quoted for about $2300. On June 14, at pickup, the 300 or so cubic feet I was quoted immediately turned into "oh you need 500 cubic feet and now you owe $2000 more." They pack up my items and after having a conversation with the driver, I'm informed my items are actually going back up to New Jersey (last I checked, the opposite direction of Florida) and will be stored in their warehouse until a carrier is available to take my items down the coast. NONE of that was explained to me when I booked this move or when I spoke with their "quality assurance" team. All that I was told was 1-10 days for the distance. My first available delivery date was June 16, and my items did not arrive until July 13. Between pickup and delivery, Express did not call me once. I called them every few days to try to get updates because at a minimum, they should have been able to confirm my items were in their warehouse, and they refused to confirm that fact. It was not until I said I had no other option but to complain to the DOT that they finally confirmed, yes, your items are here, will be loaded soon, and a driver will call you a day in advance of arrival. On July 13, a truck driver showed up alone and told us he couldn't find anyone to help him unload the truck so he would be doing it alone but would need help with the couch. Because of this, my partner left work for the day and helped our driver unload the truck so we could finally have our belongings after waiting for them for a month with no updates. I called Express to ask why this happened and all I was told was that there were some layoffs but the "owner" would give me a call. No call yet! Save yourself the trouble and do not book with Express Movers. My quote doubled and we had to move our own belongings at the end of it all. Mediocre service from mediocre people.

The absolute worst moving company ever! DO NOT USE! They showed up 3 days later than the agreed upon date for pickup. Making this the very last day I was able to be in my apartment. They never mentioned the holding period after pickup, so we were without our stuff for an unknown amount of time. Finally after 2 weeks, we get a call saying they would be there that day with 0 notice! Once they were 20 minutes away, they let us know the truck cannot get to our apartment and we will have to pay a shuttle fee of $700 extra (every 50ft & flight of stairs is an extra $100 each). We agreed to meet them to get our stuff and had to unload everything ourselves, then transport it to our home to unload everything ourselves again. Not sure what the point is in paying for movers when they can’t even deliver your items to the property. The most stressful moving experience ever. I called customer service to share my experience and the manager was very rude and had no accountability for the company whatsoever. He asked if I just called to complain and said he had other customers to talk to.

Express Movers Services Inc demonstrated NOTHING Professional about themselves. They respond to NO communication. They WILL take 30 days to deliver your items, regardless of the date they estimate. They put your stuff in storage while they try to fill trucks, but DO NOT explain that upfront. There IS NO accountability, NO action, NO support. There ARE untruthful promises of delivery dates that come and go WITHOUT updates. There WILL be broken or damaged items. If using a moving broker (not advised) make sure this is NOT the carrier. NOT RECOMMENDED.

Worst experience ever!! I’m a military service member and have been given the run around getting my household goods. And the sad part is they don’t care. After talking to over 6 employees they lied about the truck being on the way and a few days out on multiple occasions. When the company shows up for pickup they try to up-charge you for everything and only take cash. Which was not known until day of pickup. Which I had already paid over 10k. I’ve been trying to get my household good delivered for the past 2 months. They will take your money and you will never hear from them again no matter how hard you try. Thank me later.

Broken furniture, double the estimate, no customer service, refusal to approve insurance settlement, 6 months, 15 unreturned phone calls, they even delivered someone else's furniture and told us to keep it while misplacing some of our which has never been recovered. I would not use these people to move me across the street. I feel scammed by these guys, don't use them.

In preparation for our move, we contracted the moving company for a white-glove, full-service move. Prior to the move, the company conducted two walkthroughs of our home and provided a written estimate of approximately 1,000 cubic feet of household goods. After the second walkthrough, the company advised that the total could be slightly higher, so we proactively added an additional ~100 cubic feet to ensure sufficient space. On the day of the move, after arriving at our home and reviewing the items again, the movers abruptly stated that the volume was now approximately 2,000 cubic feet—double the original estimate—and informed us that the cost would therefore double. They refused to load a single item unless we immediately signed off on the revised space and cost. I asked whether we could prioritize essential items and adjust the load accordingly, but the movers refused any compromise. With no prior experience loading a household into a truck, no independent ability to assess cubic footage, and under extreme time pressure due to a same-day move deadline, we were placed in an untenable position. At that point, the company had already taken a deposit, and canceling would have resulted in the loss of thousands of dollars. Under this duress, we were forced to proceed. As a result, we paid over $11,000, despite being originally quoted approximately $6,000. Even after disputing the discrepancy with the company, they reduced the cost by only ~$1,000, which does not reasonably account for a 100% error in their original estimate. Awful and extremely traumatic experience.

I would never recommend Express Movers Services Inc. We were given a 12:00–3:00 PM pickup window, but the crew didn’t arrive until around 10:30 PM. I had to keep reaching out for updates because no one bothered to communicate the delays. Jessica was incredibly rude, dismissive, and unprofessional. Instead of helping, she made an already stressful interstate move even worse. The company was disorganized, and the experience was completely unacceptable. Save yourself the stress and choose another mover.

Went through a broker and they hired this moving company. It's been nearly 2 months and I still have no household items. They have given me the run around, lied to me, and I was treated very rudely. No one was able to tell me where my items are located. The price went up three different times. I have called twice a week for the last 2 weeks and now I can't get through. I am assuming they have blocked my number. I haven't been able to talk to the same person twice and I have to explain my situation every time. The broke I went through was Brightside out of Florida. Do not use this company.