Express Movers Services IncReviews of expressmoversservices.com

I’m only choosing to give them 2 stars because the drivers we got were very friendly. That’s the only good thing I can say. My husband and I went with this moving company because we thought they were a reputable company. We were wrong and should’ve done more research. We moved from New Jersey to Florida with barely anything (literally just an tv, a dresser, some bags of clothes and boxes) and still ended up paying around $4000. Not only that but the movers came July 18th (WAYYY AFTER THE TIME THEY SAID THEY’D BE THERE) and we didn’t get our stuff until August 07th at 11pm. Between the time they picked up our stuff till the time they dropped it off they could never really tell us directly where our stuff was. They had a hard time keeping track of our things and while my husband tried to contact them several times about it they would take days to respond back. When the boxes did arrive, they were smushed and looked like they had been wet or something and they ended up giving us the wrong tv! So we don’t even have ALL of our things. We filed a claim a week ago and still haven’t heard anything! This is totally unacceptable and I’m sure whoever’s tv we have probably feels the same way. If you’re looking for a moving company I’d advise you to look elsewhere! Save yourself the headache and stress. Moving is stressful enough.

Two stars as move-out and move-in were streamlined and easy---this is no reflection of the drivers. However, the in-between was like pulling teeth. My earliest delivery date was 7/15. I made it clear multiple times to customer service that I needed to know as soon as possible when the delivery would be, as my apartment building is quite strict on move-in timing. One week before move-in on 7/9, I called Anthony, and he told me that the truck would be there on 7/15 morning, and I made arrangements as such. The night before, I called to confirm and was told the truck had not left yet and would be leaving tomorrow. This happened for 5 straight days, where I was told the truck would be leaving, and it did not. When the truck finally did arrive on 7/20, I was told I would have to pay an extra $500 for a "shuttle fee" as an 18-wheeler can't reach my apartment, which no one made me aware of despite having my new address for 6 weeks. I'd consider other companies in the future.