EverlywellReviews of everlywell.com

Second time taken the testosterone test and it keeps failing do to not enough blood 🙃. I made sure to add alot blood even prick 2 finger to insure I had enough blood .I fill the circle up with blood waited couple Seconds and added more I was try to over exaggerating with the blood amount I was adding and still not enough blood really piss me off .waste of time won't be requesting another test I just wasted 90$

I had a very frustrating experience with Everlywell. I submitted my sample only to later be told that my kit was expired, and Everlywell refused to send a replacement kit. At no point did the kit clearly state that it was expired, nor did the app warn me before submission. In fact, the kit appeared in my account up until delivery, and the app even allowed me to schedule a reminder to submit my sample as late as January 2027. This reasonably implied that the kit was still valid. Had I been clearly informed that the kit was expired, I never would have gone through the painful process of pricking my finger and submitting a sample. The lack of clear instructions to check expiration dates, combined with misleading app information, reflects poor communication and customer service. This situation could have been easily avoided with clearer guidance, but instead I was left frustrated, inconvenienced, and without a resolution. I expected better transparency and support from a health testing company.

I was told that insurance’s don’t cover COVID-19 testing but Medicare does. So I Google it. And it does state Medicare covers the test kit. So I called my Humana Medicare Medicaid office, who gave me Everlywell’s members phone number. Stating they will send me out a free test kit. On Jan 16th 2026 I called Everlywell at 2:50pm, she was rude direct and ugly. I always introduce myself addressing their name how are you. But when I asked for her name she said you called Everlywell why do you need my name. I said if you’re going to be ugly, I can call back to somebody else. 2nd time calling at 2:51pm. Bryan had the same direct attitude, was very short. I asked if everything was OK? Because everyone seems to be very short with attitude on the phone calls. He hung up on me. The 3rd time 2:54pm spoke with Colin with the same attitude. I didn’t say anything, but answer his questions. His response was we don’t do that. I said Humana gave me your number and stated that Medicare covers the Covid-19 test kit sent through mail. He said NO. I said I will let Humana know. And real quick Colin said k and hung up the phone.

My cheap Insurance sent me a fecal at home test kit from Everlywell. Got the results but my PCP NEVER RECV'D THEM! I have followed up FOUR xs w Everlywell to get MY results again (deleted email). RIDICULOUS IMPOSSIBLE working w them!!! Get told differing info each x, sign in not working, won't Fax or email me. GO ELSEWHERE! RESPONSE to Everlywell: WHY would I waste MORE of my time when I've already both phoned & emailed sev xs to the info you left below with NO HELP, ASSISTANCE RESOLUTION?!?!?@

A pain to deal with. Website to order test broken. Customer service interaction time consuming and aggravating. I know when to avoid companies based upon these sorts of initial experiences.

Easy to do the test

The instructions were very clear and easy to follow, the process went smoothly and I received my results timely!

Easy to collect samples. Easy to ship. Results close to labs run by my own MD.