EverlywellReviews of everlywell.com

Honestly I was very disappointed. I had very high hopes for this test. All 3 tests had us having sensitivity to the same things, for me and my daughter that could make sense but for my husband who is not her biological father it doesn’t. Additionally and most importantly, they both have a dairy sensitivity and that is something we knew without a doubt before taking this text but neither of them showed a dairy sensitivity. Unfortunately this test was not worth the money for results that made no sense. I will say though the whole process itself was very easy and very timely.

Over the years, I used this company all the time, and found them to be reliable. The most recent time I used them, I received no communication when specimen was received or when it was ready. To be fair, they are avaliable by phone for problems/questions. When I called as to the status of my results, which by that time were 1 week overdue, I was informed that there was a problem with the testing equipment for my particular stress test. That rep told me that it should be ready in 2 days, which it was and that I would get an email when it was ready, which I did not. I have to wonder whether my test results are accurate due to equipment malfunctioning. Probably will not use them again.

My sample was mishandled/mismanaged, but that was only clear to me after 14 days passed from arrival at the lab (confirmed via shipment tracking). I was sent an email that politely suggested I was responsible for the sample expiring. "...The lab informed us that your sample has expired. Samples only remain stable for a limited time...All kits must be retruned to the lab prior to the expiration date listed on the kit." I put the sample in the mail within an hour of collecting the sample. My sample arrived at the lab well within the acceptable window, which was about 36 hours after I dropped it off at the post office. 14 days later I receive and email that my sample has expired. That type of mishandling does not inspire confidence or trust in a company that has been entrusted with measuring my health. This is a poorly managed operation. I would strongly suggest you look elsewhere for your healthcare needs.

I bought a Thyroid testing kit on EBAY. After 2 days of trying to register the kit I was told that Everlywell would not honor any kit bought off of EBAY even if it was sealed when I received it. They said that it was already registered with the original buyer. Why can’t they re-register it? I don’t understand why this was not honored. That’s $35 down the drain.

Buyer beware. Even if you select the one time purchase option you still have a subscription. Also, I get visual package notification on packages and it comes from China and is re-packaged here in the States. I was told I could return the product and get a refund. Still waiting for a response.

I am satisfied with the test and its results, I am not satisfied that I have to use Chrome as my browser to see the results. EVERY contact I have now does not recognize me and I have to prove and prove again who I am. It is time consuming and annoying.

Although we in zipcode 20016 have probably the worst Post Office in the country, I still hold Everlywell a pita to use. Briefly, ordered A1C test over internet, Received shipping info (again typically 'two days of waiting for package, label printed) but this time became almost a week. Everlywell policy is the onus is on us, the consumer, to check status of delivery which with the USPO is a Fool's Errand. Besides, shiping problems ate between Everlywell and whomever they choose, not my problem Finally got to speak with Everlywell which said they sent me the wrong shipping info and tracking number and the package arrived two days after tgey sent it.... well no package ever arrived, but Everlywell did send another. After about 6 more days, two (2) packages did show up, on the same day, I looked for dates that might indicate which was which thinking Everlywell may have canceled one. But it's mostly likely that the first package actually never even went out. Now two weeks into this and getting nowhere....Well, then just decided to go with one test and see, went to register and, being the first time, thought it was successfully registered and went to another zipcode post office to return the sample. Kept checking the awkward, clumsy, product pushing Everlywell site for updates but saw none. Waited about a week and said ok let's go to the other sample submission package. It did seem to register when I again tried to start the process, and, this time I did receive an email indicating it was registered Now, back to the awkward and clumsy promotional Everlywell site.... after about 5 more workdays, my results were in, no notice, no updates mo nothing except dozens of texts and emails trying to sell more and other tests. All in all a yuge pita! Never again!!

The urology test result did not come close to the test results done by my nephrologist. It was easy to take the samples, but I won't do it again because I cannot trust the results to be accurate or reliable.