Laurie
Hit and Miss
I really wanted to give this company five stars, because my first two tests that I took last year and the year before for food sensitivity were really efficient. But in April, I took a cholesterol test and it came with no lancets, so I had to do my own poking with a pin and it was not a lot of fun. Then, I took another cholesterol test on July 26. It had really good lancets ( the blue and white kind), but they mishandled my test and I had to do it all over again. They didn’t seem too concerned with the fact that it had been mishandled, and they didn’t offer to refund my money or give me a discount on any future tests. Thank goodness I saved one of the blue and white lancets from a previous test because when they sent me out a replacement cholesterol test, they provided the green and white lancets which are really lousy and don’t do the job. Also, they didn’t rush the replacement test out to me which didn’t seem like a good business practice, since it was their fault that my test could not be processed the first time. My cholesterol had come down, but it was still high and they were definitely on it by letting me know by phone, as well as, by email. This is important, so I give them five stars for the follow up. I may choose another company for my next test.
Response from EverlywellAug 28, 2024
Thank you for taking the time to share your experience. We're glad to hear that you had positive experiences with your first two Food Sensitivity tests, and that our physician network's follow-up on your cholesterol levels was helpful. Your health and satisfaction are our top priorities, so it's great to know that part of your experience met your expectations. However, we're truly sorry to hear of the issues you've encountered with your recent cholesterol tests. This is not the level of service we aim to provide, and we apologize for any frustration this may have caused. We take this feedback seriously, and we'd like to look into this further. Kindly reach out to us at [email protected] so that we can investigate your concerns more thoroughly. Thank you again for your honest feedback and for giving us the opportunity to improve. We hope to regain your trust and provide you with the excellent service you deserve in the future. 💚