EverlywellReviews of everlywell.com

I completed my testing kit and sent it back promptly using the prepaid shipping envelope supplied by the company. I waited weeks for my results, only to be told that my test had expired. They offered to send me a new kit, but at that point, I had lost confidence in the process and asked for a refund. While Everlywell did issue a refund, it was not in full. They withheld $15 in shipping. So, essentially, I paid $!5 for nothing. I would add that customer service was slow, and reps did not seem too concerned about my frustration. I would not use this company again.

Worst kit registration process ever. What a waste of an hour.

This is my third test I've done with Everlywell and I'm extremely pleased. They are simple to perform, the results return in a timely fashion with detailed information regarding the tests and results. I'll definitely do more.

The processing time of my last test was slow from the West Coast lab. Other tests that were directed to the East coast were processed more timely. There is no telephone number to call for customer support. Also, no app for Android users. I will look elsewhere for future tests.

I ordered Everlywell’s heart health test kit. It was on sale for $69 instead of the usual $99. It measures cholesterol values and HbA1c. When I received the kit, their app would not let me register the kit. After contacting them via email several times and waiting for their response, I learned that they didn’t register this kit in their system, thus I could not register it. Finally, my kit got registered to me. This wasted ONE full week! When my results came back, only the blood sugar value was present, not the cholesterol values. It said it was unable to determine the cholesterol values from the kit. No explanation, nothing!! I fired off an email to customer service (after looking for their contact info for 15 minutes again!) Days later the customer service email asked me to submit my purchase ID because they didn’t know what product I was talking about. I searched for an hour for that ID and it was no where in the app. Frustrated, I finally found a phone number for them ((888) 813-0230) and called. I was told that the lab damaged my sample during testing and they would escalate my issue. More waiting! Finally, an email came and they offered to send another kit to me. Now a month had passed and I had no cholesterol values yet. I politely refused and asked for a refund. This went back and forth for days but finally they agreed to refund me all except $15 for reasons I do not understand. Exhausted, I accepted this outcome knowing that they were not fully upright with me and the whole customer service process is crazy at Everlywell. There are much better companies out there for labs. Check the ratings and you’ll find plenty of 4 and 5 rated companies. Everlywell is probably understaffed and very disorganized.

I purchased a kit from Everlywell and then lost it in a move and forgot about it because I had a newborn. I recently found it and said hey look this thing I paid a lot of money for let me do that finally! I did and sent it in, however, because my test expired in February of this year they will not process it and will not issue a new test per their policy. So I paid for a collection kit and lab processing but they don’t have to do the processing part, which is the only part that incurs them any true expense, because of a BS policy they have that I am 5 months out of. Mind you this company had 1.4 billion dollars in sales last year but they can’t seem to send a working mother a new collection kid that costs them maybe 50 cents to make. Ridiculous and criminal.

It took my husband and I a while to take the food sensitivity test kits that I had purchased from everlywell. Both my husband and I took it and we sent it back to everlywell. Unfortunately, we sent it back on the day that the kit expired. After not hearing back from everlywell for about four months, we called back and learned that they had discarded our test kits due to the expiration date. When I asked if they could send a replacement kit, they indicated they would not. I tried to escalate this several times, but to no avail. I tried to reason with them that the kit only cost a minimal amount since it was just a piece of paper and mailing instructions, and that the true cost that I paid for was the actual analysis and results of the test which they failed to perform. They still failed to send a replacement kit. Moving forward, I won’t be purchasing any additional everlywell products

Super overpriced and extremely inaccurate I would not waste your money with this company.