EverlywellReviews of everlywell.com

Be warned the tests are only good for a year even though they do not mention the expiration date ANYWHERE on their website. If your kit is expired, it is just money down the drain. They make no exceptions despite their lack of transparency. I used to recommend the company to my patients but will direct them elsewhere from now on.

They may offer legit services, but as a business they're boarderline scammers. In a nutshell, I tried to cancel an order but it had already shipped. Even though I never opened the box the kit came in, they wouldn't accept a return or offer a refund. They took my $70 and asked that I dispose of the kit properly.

I wanted to love Everlywell. I’m proactive about my health, and their mail-in lab tests seemed like a great option. But my recent experience was frustrating, disappointing, and ultimately a waste of time and effort—especially during an already difficult period of grief. I ordered the Heart Health test in early June and registered it with a planned collection date of June 29. Unfortunately, we had a sudden death in the family, so I reached out to Everlywell before collecting the sample to let them know I’d need to delay. (I couldn't change it in the app after selecting a date.) They acknowledged my message and said they’d be there when I was ready to proceed. I never collected the sample on June 29. I finally completed the test on July 31 and mailed it immediately. The lab received it on August 4—well within the acceptable processing window. But instead of results, I was told the test kit had “expired.” Why? Because they still had June 29 listed as the collection date, despite my earlier communication—and despite their confirmation that the original collection date would be cancelled! Now I'm going to have to re-do everything—fasting, prepping, scheduling—because of Everlywell’s failure to follow through. Their customer support responded by RE-QUOTING the very emails I had already included in my support ticket while telling me I might've "missed those emails". What?! This is canned, borderline gaslighting language. They ignored the core issue: that I did everything right, and they still invalidated my sample due to internal mishandling. Additionally, they keep asking me if I want to re-order the test ... as if they aren't aware that was already offered with the original "kit expired" email and accepted and is already on its way. What I needed was follow-through, accuracy, and care—especially when I’d already gone through the effort to inform them of a delay caused by a personal loss. This was supposed to make health monitoring easier. Instead, it became an exhausting customer service loop where I had to prove I was telling the truth. Proceed with caution. And keep all your receipts. This is likely the last test I'll ever order from them.

Some shocking results but they were right about those. I notice several folks who can't follow the simpl blood draw directions. It is not that hard at all. Presson your wrist and hold your pricked finger down . Anyyway, this product is fantastic.

I warned them I would do this . . . . They didn't think my concern/complaint merited a response. . . . . Don't order their food sensitivity (or possibly any other blood-based) test without first lining up a friend or clinic that agrees to draw your blood for you. Because it doesn't matter how many of their instructions Everlywell gives you, you are not going to get enough blood to cover those "dots" completely, from pricking fingers. If you're going to do it alone, be sure to pick up a box of "mobile lancets" at a drugstore first. You're going to be busy for the next two hours trying to draw enough blood for a sample. . . . Otherwise, I like their test and the ease of reading the results. Some extremely common foods are left out (butter, I think?), but overall, it does a good job.

This company is a joke. They take your money and then don’t provide you a service, at least in my case. Over $250 for a kit I didn’t even get to use, they definitely won’t get repeat business from me. I’ve had way better luck with lab testing at Labcorp. Yes a mail in kit is convenient but it is not worth it when they have no accountability.

These people @ Everlywell are a total joke. They keep calling the house insisting that because I am 72, I receive their "Home Care" visits where they will send out a nurse practitioner to my home. I keep telling them that I already have a primary care Dr. that I see here in town twice a year and I do not need nor did I ever authorize their service for "Home Care". They said that they were authorized by my Blue Shield Insurance, but when I call Blue Shield, they did not authorize anything. This has been going on every three months for the past 4 years! This week, I received a phone message that I have an appointment on Thursday at 3:00PM in Louisiana. (Only problem is, I live in Nevada) I called back the number that left the message and a woman answered, so I explained the problematic phone message and said again that I did not require their services and that I was not flying to Louisiana for any appointments. "Oh, I see what happened." was her response and she hung up on me! Exactly what happened? Guess I'll never find out but I'm beginning to think this is a total scam company.

Heed the warnings of others! I wish I had read the reviews before making a purchase. Customer service is horrible. Nothing keeps the sample protected from heat degradation. Won’t refund or replace samples once they reach the lab. Don’t waste your money - pay the copay and ask your dr for the tests! (Which is what customer service suggests you do to verify your results!!)