EverlywellReviews of everlywell.com

I bought a hormone test from Everywell hoping for insight into my male health. The results came back as zeros across the board, which made no sense. When I contacted support, I was told there are no refunds and no retakes. I felt scammed, not supported.

Update in response to the Everlywell reply: Their claim that "While the Kit ID is an important part of the process, the kit must be registered online before testing begins in order for your sample to be properly processed, securely matched with your identity, and tracked through the lab" is absolutely false. Here is the EXACT chain of events regarding my test: 1) It arrived completely unsolicited by me in the mail, seemingly as a proactive test requested by my insurance for all customers over a certain age; 2) I did the test and put it back in the mail; 3) some time later Everlywell sent the test results via postal mail. THE END. At no point did I ever register the kit on their website or provide them any personal information whatsoever. Therefore, as indicated in my initial review below, I have no obligation to provide THEIR website (which is NOT my insurance company) with ANY of my personal/private details. The FACT that they processed the kit and mailed the results is unequivocal proof that their claim that every test recipient must register the kit and provide personal details on THEIR website is 100% false and yet further evidence they cannot be trusted to provide accurate information OR to take responsibility for their mistakes and flawed system. Initial review: Per their own information on the piece of paper from which the peel and stick specimen bag label is removed it says: "You'll need your Kit ID # to get your results." That's it... doesn't say you need to do anything else other than enter that ID # on their website. However, in reality, they require creating an account, entering all sorts of private details which I've never even provided them previously so why should they need it now) to simply display my test results?! And they can't legitimately claim they need it to confirm they're displaying the results to test taker because, again, I was never required to provide any of this highly sensitive info in the first place. So, obviously, there's zero reason they should actually need it for comparison. And to make matters worse, to merely try and contact them via the contact form on their site, again requires entering personal information such as date of birth, etc. Let's face reality, literally no one else makes customers enter their DoB and other such details into a contact form to simply send a message. Even highly secure financial institutions don't ask for your date of birth or private ID numbers to merely send them a message! Also, phone number is a MANDATORY field. Why?!?! What if I prefer to be contacted by email OR what if I'm unavailable to speak vy phone during their limited business hours OR what if I'm one of the HALF A BILLION people in the world who are deaf, mute or have some other condition which prevents them from speaking on the phone!!! In other words, Everlywell a) repeatedly makes interacting with their website as difficult as possible and b) repeatedly demands various pieces of private information which they have no need to ask for, beyond the Kit ID #, to simply show the test results for your kit or just send them a message. In closing, after seeing a direct email address for them in their replies to some negative reviews, I sent them an email explaining all of the above and offering the opportunity to help resolve the problem or at least acknowledge the issue and a willingness to work on improving it. However, Molly (an Everlywell Customer Experience Representative) instead tersely responded, doing exactly the opposite and demanding more private information! Which, by the way, no company should EVER ask for private personal details over email... which is widely known to be incredibly unsecure. It was almost as if she was intentionally trying to annoy the customer by doubling-down on the problem I contacted them about and to turn an already negative experience into an even more negative one. So... mission accomplished. Here's your 1 star review for both making it needlessly difficult for customers to get their test results AND for having representatives who are likewise difficult rather than helpful.

EverlyWell’s customer service is absolutely outstanding. I made a mistake entering my address on a recent order, and they immediately stepped in to help without making it complicated or frustrating. In a time when good support is hard to come by—especially with health-related products—this felt genuinely human and generous. Highly recommend them for both the quality of their service and the kindness behind it. Thank you, EverlyWell!

Although we in zipcode 20016 have probably the worst Post Office in the country, I still hold Everlywell a pita to use. Briefly, ordered A1C test over internet, Received shipping info (again typically 'two days of waiting for package, label printed) but this time became almost a week. Everlywell policy is the onus is on us, the consumer, to check status of delivery which with the USPO is a Fool's Errand. Besides, shiping problems ate between Everlywell and whomever they choose, not my problem Finally got to speak with Everlywell which said they sent me the wrong shipping info and tracking number and the package arrived two days after tgey sent it.... well no package ever arrived, but Everlywell did send another. After about 6 more days, two (2) packages did show up, on the same day, I looked for dates that might indicate which was which thinking Everlywell may have canceled one. But it's mostly likely that the first package actually never even went out. Now two weeks into this and getting nowhere....Well, then just decided to go with one test and see, went to register and, being the first time, thought it was successfully registered and went to another zipcode post office to return the sample. Kept checking the awkward, clumsy, product pushing Everlywell site for updates but saw none. Waited about a week and said ok let's go to the other sample submission package. It did seem to register when I again tried to start the process, and, this time I did receive an email indicating it was registered Now, back to the awkward and clumsy promotional Everlywell site.... after about 5 more workdays, my results were in, no notice, no updates mo nothing except dozens of texts and emails trying to sell more and other tests. All in all a yuge pita! Never again!!

The urology test result did not come close to the test results done by my nephrologist. It was easy to take the samples, but I won't do it again because I cannot trust the results to be accurate or reliable.

I appreciate being able to become an active participant in my health care. Though the results were not what I had hoped for, I’m very grateful I took the test because I was able to promptly seek care from my physician which I would not have otherwise done.

I love the concept, expedient process, service, product, tutorials, and follow up. Stellar service and products.

Their instructions for the colon cancer screening kit are wrong. They say the collection paper is flushable and it is NOT. My toilet is broke now. I’m so pissed off beyond belief. I hate this company for what they are putting me through. I will NEVER use one of their products again. How dare they be so careless!