Deborah P.
uncaring and useless there are many other online drs.
I was traveling from Uk in US and got a UTI which my travel insurance would not cover. I decided to try Everywell to get a prescription for antibiotics. I applied on a Saturday and received a message with a prescription Sunday. Unfortunately , I am allergic to the meds prescribed and had to call to have the prescription changed. This was Sunday, they were not available until 9 am Monday. Phoned on Monday to a call center some where in the Midwest and was told it would take 48 hours to respond!!!!! Mean while I am suffering with a UTI which urgently needed attention. By 5 pm Monday, I still had heard nothing. I contacted another online service and received a prescription within an hour. I then received an invoice for services from Everlywell, which I refused to pay, and received a response that was practically illiterate- very bad don’t bother, there are many others, use one of them!
Response from EverlywellMay 21, 2025
We’re truly sorry to hear about your experience and the frustration it caused, especially during a time when you urgently needed care. We understand how important timely and appropriate treatment is, and we regret that we fell short in delivering the support you deserved. Please reach out to us at [email protected] so we can look into your case further and work to make things right. Your feedback is incredibly important to us, and we’re committed to improving our services based on experiences like yours.




