EverlaneReviews of everlane.com

I return my order to them, but i did never get my money back, so do NOT ever buy there stoff

I agree. Customer service is horrendous. There is no response via email, and they do not provide a phone number. Hoping that I get my money back for a return I made for jeans that fit horribly. Don't buy clothes online! I'm learning the hard way.

2 orders in march and april from Italy and items was shipped right away, I got everything in 4-5 days tops (mind you I upgraded the shipping, but they were 2 large orders). I also sent back one pair of denim and got my refunds quickly. I had one item "on hold" (it was supposed to ship later), asked them to cancel it and got refunded for it as well. I will definitely buy again, love their denim. Maybe I was lucky but their customer service was quick (about 1 day to reply) and helpful.

2 out of 3 items that arrived were both a size larger than their published fitting guide (one T, one chino). Customer services acknowledged the error was theirs and incorrect labels were sewn in. One item is an error, 2 seems bizarre. They sent new items, but they managed to send the next size down instead. Despite so many emails, I gave up and sent them back. I found it most irritating, because of the ethical stance of the company, and actually we just ended up shipping back and forth with no value for anyone

Ordered a pair of jeans and they arrived in 5 days to the UK! The quality is fantastic and the fit is absolutely perfect! Highly recommend!

IT'S TRUE...TERRIBLE CUSTOMER SERVICE. AD'S FOR 10% never honored. NEVER RESPONDED. ITEM WAS MASKS WITH USA. THERE WAS NO USA FLAG ON THEM. THEY WERE PLAIN. Good quality though. Not worth the wait and not what I ordered. They send you an order # and a tracking label. Put on their website shipped when in reality they have not shipped the item. Probably because they are actually out of stock but instead of saying that they take your order and your money and make you wait. When you order you are essentially being put on a waiting list. Overpriced. Overhyped without even being nice about it.

I am flabbergasted an e-commerce brand can continue to operate let alone survive with such outstandingly poor customer service. Everlane kept my money when they didn’t send an item and I still am unable to receive a response from them to receive a refund. (Yet they continue to post on social every day). From reading others reviews, this is a common experience. Do not buy from Everlane and tell your friends to not buy from this greedy company.

This is "sustainable" clothing without the evidence to back it up. This is greenwashing and customers are eating it up because their marketing department is doing a good job appealing to your morals. Everlane isn't a B corporation. The website doesn't list any third party companies that review their "eco-friendly" practices. They fired their workers for wanting to unionize. I have three Everlane items that I bought because I thought their values aligned with mine before I became better informed. Hopefully these last a lifetime, but I am happy to thrift for all my Everlane needs.