EverlaneReviews of everlane.com

Edit: Rachel from Everlane reached out after I wrote this review and was able to ship the missing items. I received them yesterday and all is well. It's still upsetting that it took so much effort and frustration to find a real person to address my concerns, but it all worked out in the end. Thank you Rachel! I have been shopping at Everlane for a long time, but this experience has tainted the brand for me. I ordered 12 items online and received one tracking number. According to the shipping confirmation email, all items should have been in that package. But when it arrived, only 4 items were inside. The package was not tampered with in any way, and was clearly not large enough to hold my full order. I have cameras in front of my house, so I can see that only one package was delivered and nothing was stolen. I can only assume the other items were sent in a different package, or not sent at all. I reached out to Everlane to see if there was an additional tracking number for the other items, and they told me to file a claim with Onward PackageProtect. I did that, and Onward told me I have to file a police report in order to get a refund or replacement. I do not feel comfortable filing a report with my local police for a theft that didn't happen, as it is a crime to file a false report. I've pushed back several times on this with Onward and Everlane, but no one will acknowledge my concerns. It's been nearly impossible to talk to an actual human. The entire burden has been placed on me to correct the issue, even though the problem is clearly on their end with their warehouse or logistics system. It seems they are more concerned with getting money from insurance for the missing items than actually helping me, their customer, get the items I already paid for. I am furious and heartbroken. The 8 missing items are valued at almost $1,000, which is a lot of money for someone like me. I recently got a new job and wanted to dress the part, but this has really set me back. I am trying to work with my bank to reverse the charge, but am extremely disappointed in the lack of customer care throughout this process.

I’ve purchased a lot from everlane over the years (Canada). But lately, sizing is hit or miss, quality is a mixed bag. My last order however, has not shipped or even processed in over 2 weeks. They’ve essentially thefted my my money. I’m going to reconsider ordering from everlane in future. If I can’t even trust them to fulfill or ship an order, what’s the point of shopping on their site ??!

I had previously bought the original cheeky jean at a thrift store and loved it so much I bought another pair from the website, same size, same jean, different color. So disappointed in the second pair, the material quality feels so low and thin. It's really baggy through the thighs and butt (unlike the initial pair which is perfect). The cuffs are also wider which I don't like and don't reflect the pictures online. Overall really disappointed.

The medium size that I ordered was more like an XX large. The return cost me $7.00. The low price of the purchased items was not worth it since I had to pay $7.00 to return it. Given the return cost and the huge size of the shirt, I wouldn't take a chance on ordering anything from Everlane again.

I love Everlane, refer my clients to Everlane, and to be fair, I maybe should be leaving this review for Deliver Direct/ SmartKargo, who Everlane used for shipping my order. But I placed my order on Nov 29, it shipped out the 2nd, sat at LAX from 3rd-12th, went out to be delivered to me on the 15th. I was home all day and get a text from the delivery driver that he was unable to gain access to my building and would have to come back… had he texted me prior to leaving, I could have simply opened the door. He messaged me back a day later saying he’d come in 1-2 days. That was Monday and it’s now Friday. Nothing. I’ve been in communication with Everlane customer service and the only solution has been to cancel my order, but that doesn’t really feel like a resolution! I reached out to them yesterday to give them the current status and while I did get an email back today, it was to tell me they were going to speak with some department and get back to me and I highly doubt I’ll be hearing from them today since it’s 7 PM. Anyway. This is just kind of frustrating. Everlane needs to rethink this shipping option because while I realize it’s the holidays, all of my other purchases a made after this order have arrived a while ago!

I live in the UK and have ordered many jeans from Everlane in the past and never had any issues. They discontinued a fave pair of mine so I have been trying to find an alternative on the website and ordered quite a few pairs in one order as being in the UK it’s not a quick delivery so did a huge order hoping I would find some good ones . However the order didn’t arrive and so customer service kindly sent a replacement as I was going on holiday and really wanted to take some with me. The original order finally came (late) but the replacement order never did (tracking states it’s still waiting to be picked up from dhl one month ago). I tried to not let that phase me and had to reorder some pieces as the sizing isn’t consistent to my other everlane jeans which I find strange. However these haven’t arrived either. It’s been 15 days and although tracking states it’s cleared customs one week ago there isn’t any further tracking. Delivery times stated on website say 4-10 days to the UK. I reached out to customer service and I have been told I need to leave it another 2-3 weeks before they can deem this order lost and send me a replacement. In which time the sizes may be out of stock and I then have to wait another couple of weeks to receive it. I don’t understand why Everlane can’t reach out to their shipping companies and find out why parcels are consistently getting lost. Surely lost orders costs the company money not to mention upsetting their international customers and reputation. Everlane please sort this out. Reading the reviews i can see I’m not alone. Also one of the pairs I wanted to keep were faulty, I have been told a replacement is on its way but will that one arrive? Seriously not happy here Everlane.

The delivery time was fine, but the parcel arrived damaged and there was no notification of the pending delivery. It was simply left outside the door. If I didn't live in the country, it would have been gone. Unfortunately, the size information on the site is completely wrong. I know my exact measurements and ordered everything according to them. Everything is at least 1-2 sizes too big. I'm keeping a few items that I really like and having them altered. Very annoying as I now have to pay 12!!! € for the return shipment because of incorrect sizing. If I had also known in advance that the return shipment can ONLY be made with DPD, I would not have ordered, as I now have to drive another 20km to the nearest collection point. All in all, one of the worst experiences I've ever had in online shopping and absolutely not recommended! The 2 stars are for the delivery time of less than 10 working days and the clothes, which are really beautiful. However, I have had much better experiences with other brands.

Strangely they wouldn't allow me to exchange on a final sale item for the same product, just a size smaller which they had in stock online. They didn't offer any other solutions so I guess I will try to sell it on as it's too big for me. Usually they have great clothing quality and styles but sadly won't be buying from there again.