EverlaneReviews of everlane.com

I accidentally entered the wrong address for order E9794681 and contacted customer service before the order was shipped to request a correction. When Connie was unable to assist me, I initially filed a complaint on Trustpilot. However, Rachel, Everlane’s Customer Experience Manager, noticed my issue and immediately took action to resolve it. She was extremely supportive and even offered a full refund if my order was not received. She was also highly responsive via email, addressing all of my concerns, and patiently guiding me through the process. Everlane is fortunate to have her on their Customer Experience team. My original review is as below: "Very awful experience. I found out my shipping address is wrong before any shipment occurred (only ~1.5hrs after I placed my order) and contacted the support team to correct my shipping address timely. They ignored my request and shipped my items anyway to a wrong address. I highly recommended people not shop from Everlane, particularly people who expect receiving their packages after spending lots of money."

Beautiful products, but that's nothing new. The reason I added this review was to compliment the customer service team that went above and beyond to address a situation with a purchase that had an unexpected breakdown. They took ownership of the issue and addressed the concern - even when its beyond the typical window. Thank you!

I had a pair of Cheeky jeans that lasted me from 19-25 and it was one of my favorite trousers. When it ripped, I just bought another pair right away, and they got very stretched very quickly. I bought a pair of the Gardener pants at the same time, and these ones look great, so I was not sure if I got a defective pair, or the Cheeky jeans just changed the composition for the worse. Anyway, I'm happy to say Everlane refunded the purchase, and that I hope to have better luck with the jeans in the future.

Ordered an item which was on sale, delivery to Ireland and while the delivery was a little slower than usual I got the item as described before Christmas. Size is perfect, quality is perfect. Would definitely buy again eventhough there are a lot of negative reviews.

Best customer service ever! Marie ❤️.

Fast, Friendly, and Efficient.

My partner and I have purchased ~10 different tops from Everlane (mostly shirts, overshirts, etc.) and we've been really impressed with the quality. Likewise, the company did a great job sending out shipping details / getting the order to us promptly. Very impressed, and will be getting more clothes from them again in the future!

Quality clothes and great customer service. Best button up for women that I’ve found.