EverlaneReviews of everlane.com

Updated review: Sep 17, 2026. Following my initial negative review, I was contacted by Rachel from the Everlane Customer Experience team, who was very apologetic for what had happened. She explained why my order was cancelled and provided a solution that far exceeded my expectations. I am now waiting for a new product to arrive and I wanted to mention here that, in the end, Rachel and her team did everything they could to rectify the situation and provide excellent customer service support. I appreciate their help and I am happy with the outcome. I have updated my initial rating to take this into account. One star off simply because the initial issue could have been avoided or handled better from the start. Initial review: I purchased a pair of final sale shoes for 50% off. I placed the order on August 28 and on September 4, out of nowhere, I got a notification that my order was cancelled. No reason was provided whatsoever. I reached out to customer service via chat (the only possible option as they don't have a phone number). They said: "We're currently in the middle of a warehouse transition, which has temporarily impacted our ability to ship internationally. Unfortunately, this means some international orders needed to be canceled." Since I had placed another order just a few days earlier which I received with no issues, I pushed back and mentioned: 1) the shoes are showing in stock, and 2) the website actually allows me to make a purchase today, and there's no shipping restriction based on me being in Canada. There's also no official notice anywhere that international shipping is unavailable or delayed or anything similar. When I kept asking questions, the agent on the chat simply stopped answering me and just closed the chat. Luckily, I had taken screenshots of the entire chat. A few minutes later they emailed me a discount code for $35 off orders of $175+. What this means is that I can now order the same shoes and instead of paying $153.16 CAD (which is what I had paid), I will pay $284.20 CAD. Does anyone else think this is an acceptable way to treat customers? I guess it's what happens when a company acquisition suddenly leads to much lower business standards. I will order from Quince next time, not Everlane.

I purchased a $180 sweater that was defective and after trying multiple times to reach out to the company they finally responded and rectified the situation. I have changed my two stars to four stars. Thank you to the customer service rep, Rachel, who handled this for me!

Their customer service representative was unhelpful and slow to respond. I ordered a pair of jeans and they were automatically sent to my old address. I sent a message to their customer service team within 24 hrs and was told that they were contacting the warehouse team to update the address. I did not hear back for an entire day, and after reaching out again was told they were still waiting on a response. I received an email letting me know my item had been shipped to the wrong address. Only then did they respond and say oh yes we are unable to edit it. Very disappointed. I feel like if someone took the extra step to follow up on my request I would not have wasted money. **An update on my experience: Everlane reached out to me and worked to resolve my concern. Trish and Denisse both took the time to follow up and ensure my order was shipped to the correct address. I very much appreciate their willingness to follow up.

I'm an international shopper from the UK to Everlane. I really like their clothes, which comparatively, are much better quality to a lot of competing brands in the same price range. You do have to be patient when you order from outside the US - as there seems to be a glitch with their fulfillment providers (DHL and another provider) who generate an arrival date that in my experience is a few days BEFORE the parcel actually arrives. You then assume that your parcel is lost forever, searching around to see if it may have been dumped somewhere secret, when no, it's still making it's way to you. Everlane - please fix this glitch! I'm happy to wait if the tracking is accurate - which it hasn't been for two orders now. I believe this is more a DHL problem, (as it happened with another brand's order as well), but perhaps you can lean on them to fix it. Overall - I love the clothes, but the tracking of orders should be improved. (One star off for the shipping issues).

Had to get my jeans replaced 6 times by this company because they were made defective but they finally sent me a pair that fit. The person who helped me was great but a ton of hassle overall for a pair of jeans

Very quick to reply to customer service emails

UPDATE - I purchased the oversized alpaca sweater in heathered black. It was final sale. Not incredibly thrilled with it - The company reached out and offered me a refund for the sweater. They were friendly and helpful and I appreciate that and will def consider shopping at Everlane in the future.

The clothes are actually really nice and decent quality (although not equal to the prices charged). However, the reason for not giving 5 stars is that the returns process was a bit faffy. I didn't have a printerless option in my area so I had to pay to print the label and the returns cost is paid upfront, not taken off your refund. That being said, Rachel from Everlane was really helpful and quick with dealing with my complaint and the experience hasn't put me off shopping from here again. One thing probably worth mentioning is the check out process doesn't make it clear that shipping times are from dispatch not ordering. So if you're in a rush, definitely pay for express shipping. My order arrived within 9 working days, but the day after I went on holiday.