EverlaneReviews of everlane.com

Complained to the company and then Trustpilot. Company did a 180' turn and accepted my return/exchange and immediately shipped out a replacement. Very impressed.

Updated from one star to three. After my initial review with one star Rachel from Everlane reached out to me and offered a refund of my shirts. I returned them and received my refund. I ordered two of The Must-Have Shirts in Butterlite. Love the shirt, great fit, nice fabric but the buttons come unbuttoned constantly. Both shirts the exact same issue. The shirt is not tight but very loose fitting and comes unbuttoned constantly. I have sent emails and pictures and they said this is typical wear and tear. I was offered 20% off discount. (No thanks if this is typical wear and tear) Then they offered me a $25 gift certificate if I wanted to take my shirts somewhere to be repaired. Disappointing quality and more disappointing customer service. Should be zero stars!

*** UPDATE: *** I am updating my review as I have been contacted shortly after this review was posted and they issued a full refund for the undelivered items. I have updated my rating from 1 to 3 stars to reflect this resolution. The most unsettling part of this experience, and a serious warning for others, was that my entire order disappeared from my account history while I was trying to get help. This is not a small glitch, it’s a critical failure that makes you suspect fraud, as if the company is erasing the record of your purchase. The company cited a website migration as the cause, but the result for the customer is a complete breakdown of trust. While I'm glad the financial aspect is settled, the overall experience wasn't great. -------------------------------------------------------------- *** INITIAL REVIEW: *** Be very wary of ordering from Everlane. My order (r546456625) arrived with only 1 out of the 3 items I paid for. I immediately contacted Customer Support and was told they were "looking into it." I never heard from them again. To make matters worse, the entire order has now been removed from my order history on their website. They took my money for three items, sent one, and are now acting like the purchase never happened. This feels like a complete scam. Very unhappy customer over here!!!

I purchased the Everlane Felted Merino Half-Zip Sweater on November 30th, 2024, during a sale for €116 (approximately $131.76). The original price at the time was €194. While the initial feel of the 100% merino wool was pleasant and completely itch-free, and the fit was excellent, the quality has been significantly disappointing, especially considering the price point, even with the discount. Despite wearing the sweater only 2-3 days a week for roughly 4-6 hours at a time and being careful to avoid any activities that could damage the fabric (such as physical exertion or gardening), noticeable pilling began to appear around mid-December. I took extra precautions to minimize friction against other clothing, yet the entire body of the sweater is now extensively covered in pills. Based on this first experience with Everlane, I cannot personally recommend this brand. For anyone considering purchasing this sweater or other Everlane items, I strongly advise you to reconsider and conduct thorough research beforehand. This experience has highlighted a significant issue with the durability of this particular garment and may save you from a similar disappointment. --- EDIT --- Following this review, Everlane's customer support promptly contacted me to address my concerns. After I provided photos of the pilling, they offered a full refund for the sweater, and I was even able to keep the garment. I appreciate their willingness to take responsibility and provide a satisfactory resolution in this manner. While my initial experience with the sweater's quality was disappointing, their customer service response was commendable.

Edited: Very nice, fast & helpful customer service! I ordered a jeans on sale and got a product that already had signs of usage on the denim at the pockets and the bottom of the pant legs - like the jeans had already been worn for a few years (very thin, worn and ripped denim...and it wasn't actually supposed to be that type of style). I accepted this initially because I was told "no returns on final sale" but then after only one day of usage, the jeans ripped apart on day 2 - right at the crtch, a tear about 8 cm long (I was just walking around in my kitchen when it happened, not exactly doing the splits or the like). I'm really disappointed and sad because the jeans were actually a great fit, if a bit loose (but I preferred that) but the material was so poor. It doesn't matter that it's a sale, please don't sell sub-standard goods. Usually Everlane clothes are a great fit and of very nice quality & I've never had a bad experience before.

Before I bought a pair of shoes, I asked a Chat rep at EVERLANE how the shoes ran size-wise. She recommended I buy a 1/2 size larger than my normal size so I did. The shoes couldn’t be returned, which I knew at the time of purchase, so when the shoes arrived and were too big I immediately asked if I could exchange them for the exact same style in my correct size. A flat “no” came back. Out of four items I purchased I’ll be sending most of them back. Styles were not as attractive on as they looked online. Too bad because I was hoping EVERLANE would be my new go-to for wardrobe pieces but after this experience I won’t be shopping at EVERLANE again. 1/17/25: i upgraded my Review level after I heard from a different EVERLANE rep who said she would allow me to exchange the shoes for a different size. That was a nice surprise and renewed my faith in EVERLANE as a company that delivers attentive customer service.

Not thrilled with sweater I received. Would like to return it, but reviews are making me very hesitant and can’t believe you charge $7,00 for a return label. I will never buying from Everlane again. Would appreciate a reply and a suggestion. I am over 80 and can’t deal with all this technology

Update: Rachel from customer care reached out to me and was very helpful. It did change my experience for the better and Everlane are lucky to have her. I still don't think I will use Everlane.com again, but it might work for others. It is at least good to know that there is an efficient customer service team ready to help if needed. ------------------------------------------------------- I wanted to buy a pair of really good jeans and was doing a lot of research online. I normally wear Zara or Other Stories, but I wanted to go up in quality and was ready to pay for it. I live in Europe and there is no Everlane store in my country, so I was very thorough going through reviews and choosing the correct sizing. I also checked that I could make an online return if the jeans did not fit. I went for two different pairs, that had gotten great reviews. I wanted to return as they did not meet my expectations for quality or fit. I went to do the online return and although I understand that I have to pay for the return (even though it is unusual), I was shocked to see that I have to pay for it right away and not have them deduct the shippingcost from the amount I will get returned. I have never seen this before and it is such a strange way to treat your customer. I was sure I wanted nothing to do with the jeans and started the process of paying €10 to return. Then it kept saying that there was a mistake and to contact my bank. I tried with my boyfriends cart (another bank) and the same thing happened. In the end, I had to open a paypall account. 2 stars because they are not scammers (I will edit if I don't get my money back) and I did receive the items that I ordered. I know, the bar is low.