EverlaneReviews of everlane.com

False promotions and advertising. I was convinced to place a huge order from Italy by the “10% off first order” promotion, upon signing their mailing list, but I’ve never received the 10% off discount after I signed up. Wrote two emails to their customer service and after three days I still get to receive an answer. I don’t know how it works in US but these kind of fake adv are illegal in Italy, they could be fined thousand euros. After reading others review I definitely won’t order anything from Everlane. Bad experience even without buying.

I ordered 2 pieces that never arrived and where sent back to Everlane according to the tracking order. It was one month ago and I was never reimbursed! I wrote 3 emails and never received any answer. This is theft!

Terrible customer service! Thanks Emma at Everlane?! I ordered shoes that usually fit but Everlane’s shoes run small. I attempted to return or exchange shoes but Everlane support said I was not eligible. Unbelievable! I have never had a worse shopping experience and I will never but an Everlane product again.

No response from customer service after 3 emails over two weeks. Really like their clothes and their model, but the customer service is awful. They can’t expect to continue in business with this lack of communication with customers. Really disappointed.

Took a month to receive my order, quality and fit poor so went to send it back. Have to pay £5 to do so, paid the £5 and then got returned to the start of the returns process with no label to use to return my order! No customer service number to contact and no help or response to my emails so far! Absolutely shocking! UPDATE: 5 days later and two emails to Everlane and heard absolutely nothing back. No refund of the £5 to return the t-shirts and obviously no refund on the t-shirts as I am unable to return them.

I've ordered from Everlane roughly 5 separate times, and I have never been disappointed with what I received. Anything that didn't quite fit the bill was returned without issue. I think it's important to highlight during this time, that all businesses are struggling with both shipping delays, changes in staffing, and cash flow in general. Even Nordstrom which is hailed as the queen of customer service, took over a month to process a return which resulted in a late fee on my card with them because they just didn't process it correctly. Frank and Oak, a long time favorite of mine, struggled to return a refund for about 5 weeks. These are unprecedented times, and what most people don't know, is that the biggest brands -- old navy, gap, kohl's, etc have the largest cash flows and more resiliency because they are so large and hoard cash. Smaller brands release cash flows more quickly into the economy which is exactly what we need right now. The retail environment is changing, and if we don't put our trust in these brands, we'll all be walking around with fast fashion as our only choice. Be thoughtful about spending money on things you know you'll love, and if something doesn't fit or feel right, return it on a credit (an option Everlane has immediately, before shipping the return even) towards something you do love.

Well I'm not impressed right now. I shipped a return back and have no indication that they are sending me another size even though I chose to exchange during the return process instead of a refund. I've emailed 3 times with no response. I already bought another pair of shoes from another company and now I just have to wait and see if they are going to fulfill the exchange and at this point I will not need them so I just have to return them too and wait for weeks? The lack of communication is just really bad business. I had my eye on a few other things I was planning on ordering but at this point, I don't see myself ordering anything from them ever again.

Shiiiit company!!!!! I ordered a pair of shoes on 30/3 but received incorrect one on 24/04. I sent multiple emails but no one replies!!!!!!!!!!! How can I get exchange or refund??? And do I have to pay the shipping cost if I send them back the shoes? Idk what to do, my size is 5.5 but they sent me the size 9 one and totally different styles. I am so angry now!