EverlaneReviews of everlane.com

DO NOT ORDER FROM THIS COMPANY! Ordered some trousers which didn't fit correctly. Had the worst experience trying to get my money refunded. Received an email informing me that my returned item had been delivered and I had been issued a refund. Never had any money come back into my account. Chased several times (very slow responses from customer service team). They insisted I had been refunded despite showing evidence that no money had been received. Had to resolve via Paypal dispute.

Irony for an Online store, that emphasize "100% human" - delivery speed - very bad - talk to anyone (or email anyone)- not possible - any info on management there - no info at all given noone to contact .. how is this '100% human' again?

Pessime taglie, sconsiglio. Un brand “green”, che fa fare ai suoi articoli migliaia e migliaia di km per nulla. Puro green washing, la trasparenza che c’è sul sito è solo di facciata. Sono assolutamente contrariato dall’acquisto.

I placed an order from Everlane about 6 weeks ago and never received the package even though it say it was delivered. I have been reaching out through their customer service emails on the issue but I have been getting simply auto reply, saying that they have limited workers and wait time can be long. Then I see that they are opening up shops again....I am baffled that they are putting priorities in wrong places. I am a long time customers and always loved their products and services. This horrible experience simply puts me into completely opposite side of the field.

I bought a pair of underwear but they didn't last more than 3 washes! There was a tear on the 3rd wash. I had previously contacted their customer service twice about different matter but never heard back from them so didnt bother contacting them about this. Never buying from them again nor going to recommend it to anyone!

Package delayed by over a month and absolutely no communication from Everlane and no number to call. Would 100% avoid if possible.

Still haven’t receive replying email after 3 weeks! I was asking for an extended period for return three weeks ago as the item comes very late, nearly 2 months after my order. Still No reply now. I understand it is an uneasy period but 3 weeks waiting time for an email is ridiculous!

This company used to be good... I don't know what happened. I ordered $600 worth of merchandise, and sadly none of it fit, so I returned it. I received an email saying they received my return and would be refunding me in 1-2 weeks. It has been THREE MONTHS, and I still have not received a refund or any kind of correspondence after three emails!! I ended up having to dispute the charge with my bank. What the hell happened to this company?