EverlaneReviews of everlane.com

I have hesitated to write this review for some time but I just had to share my horrible experience with Everlane. I ordered for the first time around September this year. Everything was fine when I ordered and the shipment was confirmed with a tracking number. However, after 3-4 weeks I had noticed my shipment was stuck and the status had not updated for almost a week. So I contacted Everlane about the issue and received a response within the same day offering a replacement shipping. I rejected the offer as I had waited so long and did not want to go through another 3-4 weeks of delayed shipping. Some days later I received no response. I had to send a second email as the shipment had still not arrived. By this point it was more than a month of waiting. Thankfully I got a response a week later and a refund was processed. Overall, I honestly felt that I had been scammed. Everlane held my money for more than a month and failed to deliver my order. I only discovered after this ordeal that I'm not the only one facing the same experience. Also, FYI for Australian customers out there, as this is a US company the T&Cs exclude all liability for Everlane's products to be of merchantable quality. Although you pay GST in your order and the payment is made to some Australian-looking bank you lose all entitlement to Australian Consumer Guarantees. I'm no lawyer but excluding liability is illegal in Australia, especially when the website seems to cater for Australian customers. I absolutely do not recommend Everlane for Australians out there.

I ordered a blazer for my suit, but I only received the bag for the package. I’m unsure of what happened.

Shipping is absolutely terrible and I’ve been given three false delivery dates so far with no delivery. Now it’s saying the delivery is “Pending” with no due date available!

One star. Company confirms they haven't shipped my order yet, still they won't cancel it. This leaves me with having to return it once I get it although it's still in their possession which is very silly to say the least. Avoid at all costs.

Ordered a cashmere sweater for my husband for Christmas. It arrived with a very obvious hole. The sweater had been returned once already. I could tell because of the tag. It had probably been returned for the same reason I’ll be returning. They’ll probably just try and sell it again. First and last purchase with this place. Very disappointed!

I am surprisingly very happy with my purchase. I wanted to buy a pair of clogs that I had seen in instagram but the reviews of Everlane in several websites were pretty bad. I still risked it and ordered them despite all as I could find anything that I liked as much anywhere else. I never received the email confirming my order had been sent and had to write twice to ask for updates. The second time they replied and send me a tracking number. My order was supposed to arrive to Australia in 2-4 weeks and has arrived today, in exactly 2 weeks. The shoes are beautiful, as per picture. Good quality leather and comfortable. Couldn’t be happier with my purchase. It might have been pure luck but wanted to leave a review in case someone is hesitant about buying the weaved leather clogs.

Everlane’s Customer service is nothing like the negative reviews floating around here. Contacted customer service regarding my order which might be lost in transit. I got a reply within a few minutes. Got my order resent and express shipping fees refunded. Definitely earned themselves a returning customer here!

absolutely elitist and shameful company... I hope anyone and everyone will ban this company as they do not care about customers at all. Measely incentive for new customers and then cancelled the 10 percent because the order didn't go through within the 48 hours. I don't need the 9 dollars discount but that is not the point. When I called customer service they said "Sorry..." NOPE...I cancelled. There are so many incredible and giving companies...this is one that ANYONE and everyone should BAN for their shameful and uncaring business attitude. We should all realize there are too many choices and too much going on in the world for this business to not help their customers to be happy consumers. Shame on you.