EverlaneReviews of everlane.com

Don't use!! customer service is nonexistent and the website a mess. Yesterday I spent literally hours trying to use their malfunctioning return/exchange but every time it was stuck in a loop that kept asking me the reason for return and never gave me the option to actually request action. I tried every avenue of contact (found only by combing their site). Tnere is literally NO phone service, and I could get no response from any of their non-phone methods. Then this morning I started again hoping they'd fixed the website, and couldn't proceed because, according to Everlane, my item was "in transit" and my account given a credit that would be effective in mid-January - even though I had no shipping label, and hadn't wanted the credit handled that way. Never doing business with them again.

As I see a lot of bad reviews here, and I almost didn't order based on them, I decided to tell my experience. I live in the UK and until recently I didn't know they delivered in Europe. They were offereing expedited shipping on orders over of a certain amount, and 10% discount in your first order. After reading some reviews here, I was hesitant to order, specially since I was ordering for a Christmas gift. But in my case, I had a very good experience. I placed the order on a Sunday, discount was applied, expedited shipping offered. Items were shipped Tuesday morning, Thursday I have them with me, and they look and fit as expected (I did a lot of measuring before ordering, following the information available in their site) I cannot talk about how the process of returning an item is (fingers crossed the person likes the gifts and I don't have to go through it!), but very pleased about delivery and quality, and happy I ordered after all, despise the initial fear after reading reviews here. I will definitely be ordering again.

would give fewer stars if possible. don't do business with this company horrible customer service

I triple checked my size with the charts they provided, but of the 10 items I ordered, only one fit. All the shirts — which were meant to be an oversized, loose-fit style — fit in the body but were squeezing my arms so tight I couldn’t move them properly. All the pants fit me in the legs but were gaping at my waist, far beyond what a belt could fix. I have fairly average proportions so this is very strange. I returned the items almost two months ago but I’m still waiting for the return to be processed. Everlane says it’s still in transit, but Australia post says it was delivered months ago, and given the quality of their garments I trust aus post far more than Everlane. Their returns policy was what made me feel comfortable ordering items — knowing I could be refunded if they didn’t fit. Extremely disappointing, especially given the company’s supposed reputation for more sustainable clothing. Nothing is sustainable about making poor quality, badly cut clothes and leaving your customers hundreds of dollars worse off for it. Edit: I read a review here that said to message them on social media about my refund. They replied almost instantly and processed it even though they couldn’t verify the refund. Definitely recommend doing that if you get stuck in the returns process

Ordered pack of 5 cotton face masks that had been recommend by a friend. These were fabulous quality and a great fit apart from 1 which was ill fitting. I got onto customer service regarding this and got a response within minutes and confirmation email of a replacement being sent out. Thank you so much Maria for your help! Would definitely recommend.

I made my first purchase with Everlane and used my first purchase discount code. After about 3 weeks I was sent an email that my order had been cancelled for no apparent reason. The item was still in stock so I ordered it again. This time I was not given a first order discount. I emailed my complaint to the company and they did reimburse the discount amount. My order took almost 2 months to arrive. I am very dissatisfied with this company. They do not have a contact telephone number to get information, only an email. Their communication is terrible. I will never order from them again.

Ordering from Everlane is a real gamble. They have record slow shipping time and turnaround on refunds. Furthermore, their customer service is nearly nonexistent. Sometimes they have good sales on good products so I take the risk. However, I have hundreds of dollars locked up in their return process and accounting issues on their end. This is troubling because all we can do as customers is send an email which also takes another month or so. If you can stay away from this company, I would. Just not worth the headache.

I bought a Re:New Puffer Jacket which is marketed as 'sustainable' and 'lasting'. After 6 months of wear the material is coming away from the seams. Poor quality and absolutely the opposite of sustainable. I raised the issue and was given 16 euro (20 dollars) store credit which obviously is not going to solve my problem of a jacket falling apart or the issue of the poor quality clothing marketed as sustainable. Avoid at all costs. From what I've read online, they only care about your opinion if you have a large social media following.