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Everlane (everlane.com) has 472 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
472 approved reviews, newest moderated first
Bryan
Slow shipping. Wrong tracking details on their site compared to the shipping carrier. Shipping carrier confirmed that the package isn't even on it's way to the local carrier for final delivery yet but Everlane claims it'll be here today. Non-existent customer service. Never again.
Marilyn J.
The return and refund is very confusing . I wonder how much money is in their bank account that people forgot about?
Neil
Ordered a pair of trainers. When I realised that they were going to be US Size 8 and not UK Size 8 I tried to cancel. They refused and expedited the shipment. I now have a pair that are too small and will cost £6 to send back,
Patrick G.
I really like Everlane although it feels lately the quality is not as good as it used to be. Also, it feels every time less personal. A really weird thing was that I placed an order and I received it twice, something I didn't appreciate as one of the main reasons I buy from Everlane and similar brands is their sustainability.
Michelle T.
Have now ordered three pairs of jeans and had to return three pairs due to me ordering the wrong size. I have a really good experience taking about a week from dispatch to arrival in the uk and when I returned I got an immediate refund. Not sure why they seem to get bad reviews but my experience has been really good. Totally love my wide leg high waisted jeans I got as well so ordered them in all colours 😂
Cath M.
I placed my first order from the UK during the Black Friday sale and had a good experience. As expected, it took around 2 weeks for the order to arrive. The quality of the leather boss boots, and the turtleneck body I ordered was great for the price I paid, and I will definitely be shopping with them again.
Penny S.
There have been no customer service issues only assistance. Their cashmere is by far not the best. I ordered the crew neck in loden and was surprised at the basic feel of this item. There are thousands loving it. However their CLOUD turtleneck is fantastic. I live in it. Order a size down it runs super large. Delivery was also without issues. No problems as customer service communicates dates or link re status. Just ordered my second CLOUD. It’s been challenging learning the sizing.
michelle T.
I am not sure why this company are getting bad reviews. I have now placed three orders with them and so far really good. However I have had to just return three items so lets see how that goes and if its not good I'll add another review. The only thing that is a bit annoying is that you have to pay to return and it was £6 but then it is going all the way back to America so its not so bad.