EverlaneReviews of everlane.com

Die Qualität kann ich noch nicht abschließend beurteilen, habe das T-Shirt dafür bis jetzt noch nicht lange genug. Ich finde es allerdings unmöglich 8€ für die Retoure zu nehmen und dies vorher nicht eindeutig anzukündigen. Und das, obwohl man die passenden Produkte behält! Wie soll man als deutscher Kunde denn seine Größe herausfinden, wenn man die Kleidung nicht kostenlos anprobieren kann? Ich werde in Zukunft jedenfalls nicht mehr bei Everlane bestellen und auf andere Anbieter zurückgreifen, welche kostenlose Retouren anbieten.

I ordered two items from Everlane: a t-shirt and a sweater. Both were supposedly cut to sit on the hip and on photos of models who were taller than me, they did. This turned out not to be true with the t-shirt actually sitting just below my belly button. The fabric on both seemed quite cheap and not the quality they purport to be. It also took quite a while for Everlane to ship the order out, and I had to search through my account with them to get a tracking number. The returns process was easy and I was refunded quickly. However, I was not refunded for the taxes on the items. This is not stated anywhere on their website so beware when buying from them.

I have purchased multiple items from Everlane over the years. I purchased a sweater in November 2020. I wore it one time before noticing that there were 4 small holes in the back. I asked to exchange the defective sweater for a new one. They refused saying I was outside the 30 day window. Their sweater had a manufacturers defect and they wouldn’t exchange it. Buyers beware.

Delivery took forever and there was zero update on tracking for weeks. I finally got a response from customer service and funnily enough my package arrived 3 days after. I was not even impressed with the pants. I don’t know why they are raved about or so expensive because they’re on the same level as some $50 cheap jeans I’ve had. They aren’t flattering and kind of make your butt look like an old lady. I prefer my Levi’s any day. Will be wearing these pants as at home only. I would have just preferred a refund in all honesty

I never received my order from Everlane - not their fault, but their customer service sorting out the issue was a huge problem. Nobody responds to the emailed contact form on the website. I got through immediately on FB messenger (why do I have to go through FB?) and the rep told me to wait three days to REALLY make sure the package showed up. This is after I had already waited three days to contact customer service because their website advised it, just in case a package was marked delivered prematurely. So now it’s almost two weeks since the package was marked delivered, and Everlane is silent on FB, email, and IG. I will never order again since there is no way to get in touch. How can you offer online orders without any reliable contact?

Favourite brand. Have done 2 orders now and loved all items and had no problems with delivery or anything.

great customer service

Ordered around December and the package arrived on January. Took a few weeks but it’s reasonable because of the pandemic. The quality is great, I ordered some bootcut jeans (ankle). I’ve always had trouble finding the right fit because I’m only 5 ft 3 in and the length can be too long for my short legs- it’s very helpful that they have the ankle version for us petites! Giving only 4 stars because it’s a little overpriced!