EverlaneReviews of everlane.com

It was my first time ordering clothes at Everlane. The size guide and the information around the fitting were clear, helpful, and in the end, everything fits perfectly! I am impressed by the quality of the pants and blouse I bought. It all came in very little packaging materials, all recycled and recyclable, which is truly coherant with what they sell us as their values. I will order again for sure!

The items I ordered bore no relation to the photos - baggy rather than slim cut jeans, and badly cut chinos. On top of this the returns process is both complicagted and expensive - £6 to take the parcel to a local shop myself!

My boyfriend and I ordered a few pieces from the Everlane website. Ordering the wrong size is almost impossible thanks to the size, height and weight options on the product pages. Quality-wise, the products seem alright. However, the shipping route bothered us: our parcel went from New Jersey to LA to Paris to Germany to Belgium. Knowing that we live much closer to Paris than to Germany, we feel embarrassed ordering from Everlane. Needless to say, we hope the clothing will last very long.

The customer service and return credit time are so bad, one wonders how they stay in business. I ordered a blazer and the website kept saying the order was in transit. Finally after a month, I called on the hard-to-find customer service line, and was told the package was lost. By that time the item was sold out on their site. I have returned items that then say "in transit" for 3 weeks or longer before the item gets checked in and the refund started. This is an unreasonable amount of time. I have had items I returned lost and one has to wonder if it was lost after they got it back. They need to get their act together.

Terrible! I have been trying to make some more eco-friendly clothing choices recently and decided to order some items from Everlane after reading about them in an article of eco friendly brands. My first disappointment came when I discovered the clothes were coming from America (I’m in the uk). I obviously knew it was an American brand but so are so many clothing brands that still have bases in the uk. Anyway, so the clothes arrived and honestly I was so disappointed by both the fit and the quality! I ordered a white t-shirt that was over 3 times the price of the sort I would normally buy but horrible quality and see through. All the clothes felt poor quality and weren’t at all soft or comfortable to wear. I then discovered that all the clothes had been made in various different Asian countries (eco-friendly my a**). I really didn’t want to return them to fly these clothes yet again halfway round the world but the three items were so expensive I couldn’t afford to keep clothes I would never wear. Returning them was a whole other minefield and in the end took a month to get it sorted. I’m assuming it was partially due to the fact that we’re in national lockdown in the uk that they had not accounted for, and I had communicate back and forth with someone in the us. I wouldn’t recommend to anyone as the clothes are overpriced and poor quality.

Bought the oversized blazer with stripes, it arrived 20 minutes ago. I cannot seem to leave a review on their actual product, which has mainly 4 and 5 stars (I saw that they will send you a link after one month of making the purchase, so you have time to use the product and get an actual feel of it... or their products are so low quality that they are trying to avoid reviews to be left) . Now, those people leaving the reviews are either "fashion gurus" or, and am sorry to say, have no understanding of what good quality means. Firstly, my parcel arrived poorly packaged, the blazer was just placed in a box, no actual packaging inside. Normally this wouldn't pose a problem, but for the price I paid for it, £100 +, I would expect it arrives in somewhat pristine condition. It obviously did not, it was full of fluff, HAIRS FROM SOMEBODY ELSE, cardboard pieces and creased. This is received during a pandemic, but let's just omit this little detail... Also, they are hipped for their transparency, right? Giving us the price breakdown on their website. Well, the quality is a joke, I have blazers from zara which feel the same, and have similar garments. The photo is different from the product also, it looks darker and more "heavy" in the photo. I still like the actual blazer, but I think the price is waaaay to much(I got mine on sale though) and the packaging/ dirty product is a massive no no for me. I will never bother with this company again, and am now debating whether to send the product back. The only problem is I am in the UK and don't want the hassle... Would have left 2 or 3 stars, but am too disappointed with how the blazer was just "thrown" in the box and sent to me.

I've never had any issues shopping with Everlane and they remain one of my favorite stores to shop from. Of course not everything has worked out but returns have been easy. I love their styles, quality, price points for the most part and their efforts towards the environment. The only thing I really wish they would do is allow people to leave reviews who have ordered items. Currently they only let you submit a review if they invite you via email and I do not think this is necessarily fair.

Quite honestly as a Canadian, I had to show respect where it is due here. This company exceeded my expectations with their efficiency in refunding a return I had, shipping times to and from overall, and excellent communication from customer service. I don’t doubt previous bad experiences from reviewers but I have to say, they’ve clearly made a lot of effort to make things better. I was skeptical and a bit nervous ordering online tbh, prices are still quite high for the quality of wool sweaters and jeans that arrived, but how they’ve handled everything from start to finish with no hidden fees was seamless, it only made me want to shop there again. *Please keep whatever you’ve changed UP everlane!*