Black Diamond EquipmentReviews of eu.blackdiamondequipment.com

Broke First time I want to change battery 🤣🤣🤣

J'ai acheté un sac à magnésie sur leur site. Expédition rapide, beau matériel mais je le voulais en orange, je l'ai obtenu en brun/kaki. Réponse du service après-vente : "The "repo" or "assorted" color is built from repurposed fabric scraps from our sewing factory and comes in assorted colors. Colorway will vary due to repurposed fabric scraps. The selected color will be primary color." Tout ce qu'ils proposent, c'est que je renvoie le produit. C'est dommage qu'il n'y ait aucun geste commercial ni même reconnaissance de la faute. Donc j’achèterai à nouveau cette marque, mais en magasin et non plus sur Internet.

Ordered a jacket and a pair of pants. But they only sent jacket. And there is no customer service. On their website, "Due to a staffing shortage, our phones are currently off. For assistance, please try our Live Chat or email us with any questions or concerns. Our team will respond as soon as possible." But there is no live chat either. Emailed them, but haven't get any response yet.

A 5 star review from someone who purchased a head lamp that stopped working whilst still under warranty. In the modern world of chat bots and phone queues I had low expectations as I filled out the claim form on the website. However, my case was dealt with promptly and effectively by a named person who saw it through to my satisfaction. I will be buying Black Diamond because of their excellent customer support.

Très beau site internet mais service client inexistant. J'attends toujours une réponse à mes mails. J'ai fini par tout renvoyer et j'ai acheté ailleurs. J'estime que c'est un minimum de répondre aux questions (problème de correspondance dans la taille de chaussures d'escalade).

Un sito che funziona in una maniera orribile, non si capisce se il problema e il metodo di pagamento che hanno o e il sito che non funziona, però ogni volta che cerco di acquistare un prodotto compare una finestra con un messaggio in inglese: "Sorry, an error has occured, We are not able to ship your order to your adress. Please enter a different address." Quindi tutte le volte che trovo qualcosa in outlet che mi piace sono costretto a spedire quello che acquisto in un servicepoint, perchè loro non possono spedire al mio indirizzo. Una cosa vergognosa, mai vista una cosa del genere.

This company doesn’t live up to their pricing. False and misleading advertised price which is more money when it came to checkout. The checkout price for the item was higher the advertised price in the email. No correction notice was issued and no apology was made. “Apology for my inconvenience” is not good enough. A fair and equitable resolution would be, HONOUR THE ADVERTISED PRICE! Customer service is of no assistance. What is customer service there for ?. They don’t own up to their advertised price and they are not transparent to their customers. No ownership. Not shopping here anymore. Very Bad Experience

Habe Handschuhe in Größe M gekauft weil die in Größe S zu klein waren. Kam heute an und jetzt sind beide Paare genau gleich groß obwohl es unterschiedliche Größen sein sollten und auch in einem Paar M drin steht und im anderen S.