Black Diamond EquipmentReviews of eu.blackdiamondequipment.com

Utterly disillusioned with Black Diamond. Currently communicating with them about a replacement part for a pole and getting absolutely no feedback despite weeks of trying. Since I am writing this, I previously had a head torch with intermittent fault which was returned via retailer. Torch was sent back to me saying working fine but fault resumed first time in use. Afraid I didn't have the will to pursue further and bought a Petzl one which has been excellent. You really need to believe that this type of thing is dependable and I can no longer believe this of Black Diamond.

Compre unos palos de trail hace un año, y se me rompió un botoncito donde se traba el palo, escribí y me enviaron uno de reemplazo

The company spams you with the offer of a 15% discount code if you sign up and join their mailing list. At no point in time does the website state that the discount code only applies to certain items or can be used under certain conditions. After wasting a bunch of time to sign up, I go to the checkout for an item that I was intending to purchase and after inputting the code, I am informed that the discount is not applicable to this item. Businesses should be more clear about how their discount codes can be utilised and should not waste peoples time by getting them to sign up to mailing lists with false promises.

Die Spitze meines Trekking Stockes ist abgebrochen und das Ersatzteil war nicht mehr käuflich zu haben. Der Service konnte mir aber aus ihren Beständen einen Lower Shaft besorgen, so dass ich meine über Jahre geliebten Stöcke wieder benutzen kann. Super Service! Danke!

Tank Embleme erhalten, Quali gut. Kommunikation leider nicht gut. Einmal keine Antwort, bei der zweiten Nachfrage Tracking Link, der nicht funktionierte. Insgesamt 11 Tage Lieferzeit. Zwei Embleme Ca. 50€ + 11€ Versand + irrsinnige 13€ Zoll nach Deutschland = ca. 74 €. Steht in keinem Verhältnis.

Marked my orders as fraud, kept my money for a week, and I never received the products. Refuse to help me unblock my account because of their mistake and "that's how our system works." Strung me along for weeks before telling me there is no way to place an order, even though I opened a new bank account and paypal account to match their system. The most over rated company. They churn out so much crap and since I was only purchasing for a friend, they've learned a lesson and converted to other brands. I would always choose a quality petzl item even if it is slightly more dollars.

Superb company. Really well made equipment. Impeccable Customer Service. Thank you Christophe for assisting me with the tweak.

The hand straps for my old trekking poles were worn out. I sent Black Diamond Equipment an email and they had my straps replaced in no-time. Thanks Oliver!