Black Diamond EquipmentReviews of eu.blackdiamondequipment.com

My walking poles were replaced within a week after a problem with one of them. Excellent service!!! I was a no questions exchange - perfect.

Order a crossbar for my long distance BD tent. Got it perfectly wrapped and fast. Not a supe expensive buy but perfect transaction.

Poor customer service on Warranty of Black Diamond shoes.The shoes leaked after owning them for 8 months.Warranty dept told me to waterproof them with Nikwax because they were NOT covered under normal wear.Pretty poor warranty and customer service.I would not recommend Black Diamond products for reasons stated.

Purchased a pair of their very expensive heated gloves which failed after very light use and inside the warranty period. Following many emails and a telephone call they offered me a voucher, but of course they stopped making any heated gloves (I wonder why?) so no replacement or refund. To top it all they insisted that I pay for return shipping! I was a big fan of this brand :-(

Do not order here!! Arrogant and terrible company! I ordered a battery for a black diamond light. The product page stated clearly it would fit ALL black diamonds light but this turns out not to be the case. The company takes no responsibility for their own mistake. They also ignore european law as I requested a cancelation of contract of sales and they simply ignore this. Only thing you van do is follow the standard return policy where the reduce the refund with 8,95€ for return costs!!!

Bought a Spot 400 Headlamp. Simply fantastic. I am considering now the Storm 500-R to have more battery life. People say the Storm 500-R feels heavier on the head but I think that is not an issue for me.

Globes shredding themselves after 1 day of ski eventhough all care had been taken (I have waxed the leather with the provided product as per the instructions)

Schlechter Kundenservice, keine Rückmeldung. Habe Kletterschuhe bestellt und in der Box wurden zwei unterschiedliche Schuhgrößen geliefert. Ich sehe es nicht ein Gebühren für die Rücksendung und eine neue Bestellung zu bezahlen. Auf direkte Anfrage gab es innerhalb von 3 Werktagen noch keine Rückmeldung.