Estée LauderReviews of esteelauder.com

Ordered perfume online 2nd may . After waiting 25 days not delivered . Lost as it seems through evri. I would of expected royal mail tracked for an expensive perfume . Got in touch with estee lauder only by text and they refused to ring me under my suggestion. No.opology money back after 7 days or another other through evri . I suggested a free sample for an opology but no ..where is customer service

I've been a loyal customer for a little over 2 years, I did not receive last package sent, as it was mislabeled and returned to them, 2 months I've been dealing with this issue with ZERO results, I'm out 280.00. I will never purchase another item from any lauder company.

I honestly cannot believe how much the quality has dropped. I ordered my usual foundation after using it for years and the formula feels completely different now — thinner, patchy, and somehow both sticky and dry at the same time. The shade also oxidized within an hour and made my skin look orange by the afternoon. What made the experience worse was customer service. I tried reaching out for help and spent forever waiting just to get generic copy-paste responses that solved nothing. For a brand that markets itself as luxury, the support and consistency are shockingly poor. Between the disappointing product and the frustrating order experience, I will be taking my money elsewhere from now on.

Placed an order after receiving an email offering a promotion if you spend £90+. The promotion WASN'T honoured, I wasn't even notified of this or given the option to cancel my order. No samples were sent either despite being selected at checkout and the box that my £89 serum arrived in was battered but luckily the bottle was intact. Awful service all round. The only saving grace was the lady I spoke with at customer service. *UPDATE - the same item that was out of stock and no longer available for promotion is miraculously being offered again today via email. No doubt it will conveniently be out of stock again once an order has been placed.

I’ve been wearing Estée Lauder for 34 years and I just bought a new bottle last week,it’s disgusting,it felt like paste on my face and it made my complexion darker,it looks like I’m 10 years older,they destroyed this makeup,I’m bringing it back and I’ll have to go with another company,very sad to say this but I think they have made the biggest mistake in there life,I want my money back,I was buying it at Macys but it’s coming back,🥶😖very bad don’t waste your money

Really shocked at the news of your high court case against Ms Malone for being a person . Lost all trust. Will not buy from a company with these ethics.

Bought this as an alternative to MAC as EL have better shades. However upon buying their DoubleWear foundation I was seriously disappointed. I've watched tutorials on how to apply and they say 3 pumps of the foundation is enough... it isn't. It's a very watery runny consistency and my biggest issue with it is as soon as you start applying it, it's setting... giving you not much time at all to apply it!!! This alone puts me off, not only that but it seems to patch up in places, no matter how hard you blend it into your skin. For the price, it just doesn't match up for the quality. Now I'll have to find another foundation:(

I have been a loyal Estee Lauder customer for 15+ years, using Double Wear daily. The new formula is absolutely terrible and nothing like the origional. My usual shade (3N1) looks completely different on my skin and is oxidising, turning orange shortly after application. I have spoken with Customer Services today to try and get a refund but as I purchased from a 3rd party, this has been declined. I waited over an hour to speak with someone and when I finally got through, they did not have any knowledge of Estee Lauder products. Appalling service for what is meant to be a premium supplier.