Estée LauderReviews of esteelauder.com

I placed an order for over $300 as a gift and paid extra for overnight shipping. I placed the order on July 7, and today is July 13. According to the website, my order still hasn’t even shipped. Trying to get help has been incredibly frustrating. Every time I attempt to contact customer service, the chat disconnects, phone calls get disconnected, and there isn’t even an email address available to reach someone. To make matters worse, I’m not even able to cancel my order. This has been, without question, one of the worst customer service experiences I’ve ever had. Because of this experience, this will be my last time ordering from this company, and I will not recommend this brand to anyone. In contrast, Lancôme has consistently provided excellent customer service, and their products are outstanding.

I bought futurist serum tint in duty free in Gran canaria. It gave me a really tingly face. I sent details receipt pictures etc ..customer service asked me to put it on my face and take a picture of reaction??? I used it once and then to make sure I used it again. Had to fill out a questionnaire and then return the item. I felt like they didn't believe me.. and reluctant to refund. Very very disappointing.

the reason why I gave them 1 star very disappointed I'm a regular customer of Estee Lauder make-up. I went online and made a purchase I came across a new product Estée Lauder -Futurist Hydra Rescue Moisturizing Foundation, which cost $55 I order thru Macys.com online went in store to pick up my items. I notice the product was water not make-up. Since I'm new to the product i went on YOUTUBE to see if that is the normal way it should look, after noticing it is more of a thick product I called into ESTEE LAUDER 877-NUMBER. they could care less about helping me and told me to go back to Macy's in store HORRIBLE all the money I spend on your product, and you treat your customer like this. I will go in the store to return your water item

It should be 0 star. This company is horrible with their customer service! I ordered a perfume from Estée Lauder that cost over $100 and I never received the order because they used an unreliable third party delivery company and the delivery driver stole my package and never delivered it. I complained to Estée Lauder and they ignored my complaint and brushed me off, refusing to give me a replacement or refund. From then on, I never ordered from them again. Buyer beware-they use a third party delivery company because it’s cheaper and their customer service won’t help you if your order was never received, such as theft of package. The worst customer service ever!

Improved (!) Doublewear foundation. It was suggested use a paper sample as I don't live near a stockist. Why have beauty counters if that works? Product sticky, doesn't cover as well, makes your glasses really dirty and sticky. Eye lids too if your of an older generation. I think Estee Lauder have made a bad move reducing the quality and reliability of their product. I wnt bb buying their products again. Their attitude to complaints is dismissive.

Im so disappointed with Estee Lauder. I order from them all the time and my order was immediately cancel because it was a promotion still showing available on the website and it didnt come with my purchase. I called and asked them for the gift set and was informed that the free gift set promotion was not available. I explained numerous times that its still showing on their website. I was told that the promotion ended on yesterday, okay but its still showing on your website. I said I will not be the only customer that will think its still available. They would not honor the gift set and canceled my order and told me to go back in and place the order and then call and ask for a free sample. I use to be a loyal customer but not anymore. Im sure they could care less, but treat your customers better

I purchased the Beautiful Magnolia hand cream. This tiny tube was $27. Ordered on the web. Couldn’t believe how small of tube! Total RIP OFF!!’n

Kaufe da nie wieder! Aktion war ab 160 Euro Einkauf sollte man 5 Beauty-Essentials im Wert von 159€ bekommen! Nix da, das ist Betrug, Ich bekam ein täschchen mit einem Stirnband und 2 Armbänder! Ich habe es im Chat reklamiert, da wurde mir gesagt dass es wahrscheinlich schon ausverkauft ist! Die Aktion gibt's immer noch auf der Homepage und wenn alles schon ausverkauft ist, ist es Betrug! Ganz einfach!