Estée LauderReviews of esteelauder.com

Premium skincare with consistent quality.

A luxurious elixir that transforms your skin care routine. Has a captivating fragrance and a creamy serum that leaves skin feeling rejuvenated. Glides effortlessly over skin providing instant firming feeling. Melts into skin for morning ritual and soothing before bed . It enhances skin elasticity and brings out natural glow

This is one of my favourite cosmetic's brand ever. Never had a problems before but, it was a bit frustrating with my recent order, as I had to contact customer service few times in order my problem to be resoled. I spent quite long time to contact different departments and wait to resolve the issue, and finally I have my order in full.

UPDATE: Estee Lauder has resolved this to my satisfaction. It's too bad that the original customer service rep wasn't able or willing to help me. Before placing an online order for foundation, I called Estee Lauder and spoke with a customer care rep to find out what foundation color will match my original Estee Lauder foundation color that I have purchased for years, since they made some changes to the color names. The rep provided the new color name of my foundation and told me that it is a match to my original color. I was also told that they accept returns at any time, and the return policy that I viewed on their website supported this info. I went ahead and purchased two bottles of that foundation color. I received my order and did not open one of the bottles until several months later, since I assumed that it was the right color, per the customer care rep. And because I knew there was no time limit for returns, I did not hurry to open a bottle to check the color upon receipt. However, when I finally opened one of the bottles of foundation, I compared the color to my original bottle, and the colors were totally different. The color does not look good on me. I only opened one bottle out of the two. Since I needed to return these two bottles, I called Estee Lauder and spoke with a rep who told me that he cannot do a return of the foundation, because he said I only had one year to return these items prior to the updated return policy on 11/22/2022. I read the rep the return policy on my receipt (see below) as well as the policy on the website (see below), but he still said that he cannot do a return. I cannot find any info on the Estee Lauder website which states that orders placed prior to 11/22/22 can only be returned if they were placed within one year of that updated policy date. RETURN POLICY THAT IS PRINTED ON MY RECEIPT: “ONLINE GUARANTEE. If for any reason you are not completely satisfied with your Estee Lauder Online purchase, simply return the unused portion for a full refund. If you prefer, you may exchange* your purchase for other Estee Lauder products.” RETURN POLICY THAT IS CURRENTLY POSTED ON THEIR WEBSITE ON MARCH 27, 2022: "Estee Lauder Online Return Policy. Return policy information for orders placed prior to 11/22/22 below: Your satisfaction is important! If you are not happy with a product, we offer free returns on eligible items. Only products purchased at EsteeLauder.com may be returned. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Click here to initiate an online return and generate a prepaid return label (no printer required)." Estee Lauder: I am requesting that you please honor your return policy that you had at the time of my purchases (no time limit). I would not be in this predicament if your customer care rep did not give me the wrong foundation color name. At the time that I received that order, I was not considering a return, since I was confident that I had ordered the correct color. I did not realize that the foundation color was incorrect until after I opened a bottle months later. Thank you.

I like Estee lauder product, especially the night repair. I have been buying the product from local department stores but decide to give a try for Estee Lauder online service. I ordered something but will be out of town and would like to cancel the order as the package was still in warehouse. Spent half hour online with an agent and confirmed the order is cancelled and will receive the refund within couple of days. However, after couple of days I received shipping notification instead of the refund. Chatted with an agent again, waited another half hour and told me the only thing is to receive the order and return it! Or they will reroute the package back to their warehouse before they can issue me the refund! wasted more than 2 hours chatting with the agents but not going anywhere. The only apology is to offer me 20% for future purchase. Follow up: After I posted review here, Estee Lauder customer service read my review and contacted me right away and apologized what happened to me and refunded me immediately and helped me solved the issue. I really appreciated. However, I hope Estee Lauder will do better in the future and solve the issue at the first contact with customer service.

I really liked the coverage and ease of applying before it started running low. The only reason I didn't give it five stars is because of the packaging. It seemed not to last as long, and the packaging left me with the impression that I wasn't getting much makeup for the price. When it started running out, I had to use the sponge to apply what was left and got my fingers all covered with the makeup. Otherwise, it was a good product

Im Gegensatz zu vielen anderen hier ist meine Bestellung nach 3 Wochen warten vollständig angekommen! (Ich habe von Österreich aus bestellt) Sowohl meine 2 regulär bestellten Artikel, als auch die 2 Gratis-Geschenke (Advanced Night Repair Serum & Advanced Night Repair Eye) und die Gratis-Probe wurden geliefert. 1 Stern Abzug gibt es, da ich von Anfang an den Status meiner Sendung nicht abrufen konnte, der Kundenservice auf eine E-Mail meinerseits nicht reagiert hat und die Wartezeit doch etwas lange war. Insgesamt bin ich aber zufrieden und vor allem froh, dass bei mir keine Artikel gefehlt haben. Generell rate ich davon ab, im Internet mit der Absicht zu bestellen, dass man sowieso die Hälfte wieder zurückschicken kann. Am besten wäre es, sich vor dem Bestellen gut zu überlegen, was man wirklich brauchen kann, ansonsten hat man nur Scherereien mit den Rücksendungen. Dass bei so vielen hier etwas schief gelaufen ist, ist natürlich echt unverantwortlich und unverständlich für ein so großes Unternehmen.

Me gusta la marca y la oportunidad de obtener descuento en las marcas q están dentro de la cartera de EL, a través de los empleados relacionados con la marca.