Estée LauderReviews of esteelauder.com

I have been a loyal Double Wear customer for years and I genuinely think Estee Lauder is about to lose a huge number of long term customers including me. The decision to suddenly change a foundation that millions of women rely on feels careless and completely out of touch with what people actually use this product for. The new formula is runny, it claims to control oil but somehow makes my face look more oily, and the finish is sticky in a way the original never was. I understand some people like a dewy look but many of us do not, and this could easily have been introduced alongside the original instead of replacing it overnight. I also understand there are new EU restrictions but the way this was handled was not customer friendly at all. The shades are not the same. I have worn 1N2 Ecru for years and the new version is noticeably darker with an orange tint. I hate it. I am already looking at alternatives from Dior and Lancome because this feels like a real betrayal of a product I trusted. It does not stop there. The SPF detail has disappeared from the front and the overall finish is nothing like the Double Wear we all know. It feels like decisions were made based on assumptions about what customers want but everyone wants different things, and removing the original formula without warning was not the way to do this. Estee Lauder could have introduced the new version gradually, collected feedback, improved it, and only then phased out the old one. Instead, people have not even had time to find a suitable alternative. Very disappointed Estee Lauder, very. If this was a cost saving move, it is going to backfire.

I have been a loyal user of your Double Wear Foundation for many years. After trying several other brands in the past, I found your product to be the only one that truly worked for me, and I have consistently loved its quality and finish. However, after purchasing what appears to be the newer version, I am very disappointed. The texture is much more runny than before, and instead of the long-lasting matte finish I relied on, it absorbs into my skin like a cream and leaves my face feeling sticky. This is a significant change from the formula I trusted for years. I would like to know if the product has been reformulated, and whether the original version is still available. If this issue cannot be resolved, I will unfortunately have to consider switching to a different brand, which I would prefer to avoid given my long-standing loyalty

I’ve used double wear for 15+ years after transitioning over from Clinique when they messed with a foundation that worked as it was. The new formula is awful. As someone with very oily skin this was the only foundation that worked (and I tried all brands). Now it doesn’t work. Nor does it provide the coverage I wanted. Yes, you can double layer (bottle goes quicker, requiring more frequent purchases!) but even then it’s not as good and the colour isn’t the same. I’m a long standing fresco but it looks terrible, darker and patchy after a full days wear. Why companies like Estée Lauder change a product that has been a best seller for 30+ years is beyond me. You’ve now lost one loyal customer as I search again, as I did when Clinique did this, for another product. Very disappointing!

I’ve used Estée Lauder Double Wear for over 30 years, so I was really hopeful about the new formula. Unfortunately, it’s a disappointment. The finish feels sticky even after an hour, and the shade seems lighter than before. It just doesn’t sit as nicely on my skin as the old version. A real shame as I’ve always loved this foundation. ⭐⭐

I've been using Estee lauder double wear foundation 4n1 for over 15 years. Estee lauder what have you done? This new formula for 1 is a completely different colour, it oxidized, it separates on my skin, transfers on to clothing, but worse of all it's STICKY! my blusher is fighting against my cheekbones! Thanks to estee lauder I'm having to go on a expensive hunt for a new brand of foundation. You have let your customers down badly and I'm sure your sales will reflect on this.

I have used Estée Lauder double wear for years and loved the coverage, the feel everything and the last 2 bottles I’ve gotten are absolutely trash. It’s runny with almost no coverage, the colors are not the same. You pay all that money and the product is terrible now I will not be using them anymore

I was hired after winning national hairdressing awards for Aveda. I was a hard working, sales driven individual. Pulling new & returning clients back in to the chair each time they visited. I had a great manager and team at selfridges and was highly commended regularly by Selfridges management. I received flowers gifts and even cards for my outstanding achievements across the globe. Whilst off sick during Covid 19 I was an abruptly emailed by the area manage Beth Devlin accusing me of not being committed after months of hard work. I’m chronic asthmatic & have a low immune system so this time off was required for me. After being challenged I agreed to return to work the following week to cover for the other staff who didn’t want to turn up. But instead I was faced with nasty biscuits emails from the area manager claiming she didnt value me as a staff member and because of that she was letting me go. Although I agreed to return to work & she denied me, she then followed to ask for a refund on my past 2 weeks wages £740+ which was scandalous. Disgusting behaviour and unfair dismissal from a team I deeply admired and appreciated. I’ve been an award winning hairdresser for 10 years and never in my life been faced with a person as vile as she was. If I’m being brutally honest it was very clear how jealous this middle aged woman was of a 21 year old man and it broke my heart to think of how someone thought of me like that after being loved by our nation. I’m still seeking further help regarding this as my manager has previously offered to reposition me but the area manage who holds the grudge has forced her to say no multiple times.

Agree with all the bad reviews it wasn't broken so why try to fix it .The new formula doesn't look good it feels awful on my skin and it smells like childrens cheap face paint,I've been a customer for 15 years people have always asked what make up I use because it looks so good since the new formula people are asking if I'm not well ,won't be buying again