Estée LauderReviews of esteelauder.com

Terrible experience. Placed an order for make up for click and collect, never received it, phoned them and they said it was sent back to sender. They never sent me a text to say it was ready for collection. Terrible service, don't order from here!

UPDATE – £159 REFUND RECEIVED As promised, I am providing an update regarding my £159 refund. After I raised the matter through Resolver, I was contacted by Estée Lauder’s Support Team and the issue was finally resolved. I can now confirm that the full £159 refund has been received. I would like to thank Resolver for their help in bringing this matter to a resolution.

Order placed on 9/3. After 20 days I contacted them as the order is still processing! They claimed UPS must have lost the package. UPS has no info on the package and on their own website it’s processing. They promised to ship the items at no charge to me. It was so odd to say because why would I be charged again for items never shipped? However, they cannot tell me when shipment would happen. No confirmation email. Before this I had contacted customer service several times. Besides giving me their name, reps never came back to the conversation. A day or so after the last contact I get an email asking, how did I enjoy the items (not received)?

Oh wow i always used double wear foundation, they have changed the formula, just got a new one, it's shocking like water, absolutely terrible, will never buy again, after all these years of using it, gone through today, so so bad sticky, getting in creases, the old version 100 percent better, I really can't believe how bad it is, binned it and will have to find a replacement

Absolutely hate the new double wear foundation. It’s awful in so many ways - it’s sticky, thin, doesn’t last and it has made my skin break out. When visiting a make up store last week I was the third customer in 30 minutes complaining about the new formula. As a customer for over 20 years I won’t be buying Estée Lauder anymore, unless they bring back the old foundation. Please listen to your customers!!!

Scrivo questa recensione sulla pagina di The Estée Lauder Companies perché la mia esperienza negativa riguarda Darphin Paris, marchio appartenente al gruppo Estée Lauder, e perché dopo numerosi tentativi di ottenere assistenza direttamente dal brand mi sono ritrovato sostanzialmente senza una soluzione. A gennaio 2026 ho acquistato una Darphin Stimulskin Plus Absolute Renewal Infusion Cream 50 ml, pagandola 197 euro presso una farmacia. La confezione è rimasta chiusa fino ad agosto 2026. Alla prima apertura ho notato immediatamente una colorazione giallo-aranciata/pesca molto marcata e una consistenza che non appariva perfettamente omogenea. Trattandosi di un cosmetico di fascia alta, destinato ad essere applicato sul viso e costato quasi 200 euro, prima di utilizzarlo ho ritenuto assolutamente normale chiedere al produttore se l'aspetto del prodotto fosse corretto. Ho quindi contattato Darphin fornendo fotografie, spiegazioni dettagliate, codice del lotto e successivamente anche la prova d'acquisto, come richiesto dall'assistenza. Il lotto indicato era A61 e mi è stato comunicato che il prodotto risultava fabbricato nel gennaio 2021. Proprio per questo mi aspettavo che il produttore verificasse seriamente il caso e fosse in grado di dirmi con chiarezza se il colore e la consistenza della crema fossero normali oppure se potessero indicare un'alterazione o un problema del prodotto. Invece, nonostante tutta la documentazione inviata e i successivi solleciti, non ho ottenuto una risposta tecnica definitiva né una soluzione concreta. Sono stato sostanzialmente rimandato al rivenditore, al quale mi ero già rivolto e che, essendo trascorsi diversi mesi dall'acquisto, non poteva procedere con una normale sostituzione commerciale. Ed è proprio questo l'aspetto che trovo più grave: il produttore stesso non è riuscito, o non ha ritenuto opportuno, chiarirmi se il proprio prodotto fosse nelle condizioni corrette per essere utilizzato. Non stavo chiedendo un favore né un trattamento particolare. Stavo chiedendo assistenza su un prodotto premium da 197 euro, fornendo tutto ciò che mi era stato richiesto. Dopo aver inviato fotografie, numero di lotto, prova d'acquisto e diverse comunicazioni, mi sarei aspettato almeno una presa in carico seria del problema. Invece mi sono trovato a inseguire l'assistenza senza arrivare a una conclusione. Trovo particolarmente deludente che una situazione del genere possa verificarsi con un marchio appartenente a The Estée Lauder Companies, uno dei maggiori gruppi mondiali della cosmetica di prestigio. Quando si acquistano prodotti appartenenti a questa fascia di prezzo, non si paga soltanto la formulazione o il nome riportato sulla confezione: si paga anche la fiducia nel marchio e ci si aspetta un servizio post-vendita adeguato. Nel mio caso questa fiducia è venuta meno. Quasi 200 euro per una crema e, quando nasce un dubbio concreto sulle condizioni del prodotto, nessuno che riesca a fornire una risposta definitiva o una soluzione. Un'esperienza molto deludente sia con Darphin sia, inevitabilmente, con il gruppo che ne gestisce il marchio.

The new double wear foundation is horrendous. Was previously my go to foundation, but they have completely ruined it now. Horrible consistency, doesn’t last all day like it did previously, and the shade I had most recently was extremely orange.

RIP to the Original Double Wear 💔 I have been using Estée Lauder Double Wear since I was 15 years old. I am now 38!!! That is 23 years of loyalty to ONE foundation. At this point, this wasn’t makeup. It was a long term relationship 😂 And there was a reason for it. The original Double Wear was incredible. Thick but comfortable, long lasting, transfer resistant, natural looking and completely buildable. A little product gave me light coverage, more gave me a flawless full face. It didn’t dry out my skin, crease or move. As I’ve aged, I genuinely feel it even helped protect my skin from everyday sun exposure and pollution. Over 23 years I’ve tried Dior, Pat McGrath, Armani and plenty of other big brands. Nothing compared. I’ve emptied countless Double Wear bottles and recommended it to friends, family and colleagues, converting plenty of them along the way. Then Estée Lauder decided to “improve” it. I’m sorry, but the new formula feels like the Temu version of the original Double Wear. 😭 It is SO liquid now. The coverage isn’t the same. The finish isn’t the same. I need almost twice as much product for half the magic, and even then it transfers, moves on my skin and doesn’t have the staying power of the original. And apparently I’m now supposed to apply it in multiple layers and wait for each layer to dry. After 23 years of simply putting on my foundation beautifully, I apparently need to approach my makeup like I’m plastering a wall?! 😂 Best for: anyone who enjoys disappointment, using twice as much product and practising patience between layers. Best uses: testing your patience and creating trust issues. Cons: transfers, doesn’t last, doesn’t cover like the original, liquid disappointment and the Temu version of the original Double Wear. Describe myself: former Double Wear loyalist. Foundation widow. 🪦😂 Thankfully I still have a few bottles of the original because I always stocked up. Once they’re gone, though, this 23 year relationship is over. You broke something that didn’t need fixing. I genuinely thought I’d be 80 years old still wearing Double Wear. I was fully prepared to be buried in it 😂 Instead, I now have to find a replacement for the foundation I’ve worn for most of my life. Good job, Estée Lauder. You liquidified an amazing product. Some things don’t need improving. Bring back the ORIGINAL DOUBLE WEAR.