Estée LauderReviews of esteelauder.com

Do not like the new double ware foundation. Colour is slightly different. I was told with the new foundation you have to layer it. Good way to boost sales, by layering it you have to use twice as much foundation,by that way you run out of foundation quicker. Bring back the original DOUBLE WARE. Also I have been using double ware for over 20yrs

I used the current - spin the wheel Estée Lauder promotion which added a full size mascara to my order providing I spent a certain amount. I did this but when I received my delivery note the mascara was not in the order. I made contact with Estée Lauder today who advised that as one of my items was a limited addition I was not eligible for the free gift and I couldn’t cancel the order even though it was only ordered a few hours ago and hasn’t even been despatched. Very shady business practice and not what I would have expected from Estée Lauder. Be warned. Edit: 24/12/2024 free gift initially promised has now been received.

Why make it so hard to spend money???? Boots Westfield, went there for Bronze Goddess Tan. First girl who helped me said “ I don’t work on this product but if you don’t see it on the shelf we don’t have it. Asked her a number of times if she could look in the drawers and she said no. Estee girl arrived and said “ sure, we have 2, she opened the drawer and there they were!!!!!! Why???? Why??? Why make it so hard ????? “ computer says no” attitude!!!!! Uk! Wake up, people want to spend money….. Estee! Help !

Not sure if I will order. Especially after reading the reviews here. They sent me a promotional code WKND21 by mail for the first order, a 10% discount. but the code is invalid when you enter it. Further, I wanted to receive a free serum for the order of the same product for the promotion, but they write here that they may not put a gift for the promotion at all. And I also have a birthday in May, I was offered a gift. But you can only enter one discount code! Accordingly, my free serum simply does not get to me! That is, although I have a birthday and the company seems to be showing loyalty, but at the same time, my rights are absolutely the same as those who do not have a birthday! My birthday does not give any advantage. You either participate in the action, or simply receive three miniatures "as a gift". Very generous company!

I love Esteé Lauder & their products I love the diamond line. I’ve been a customer since my young twenties & convinced my mom to switch over from Lancôme which I believe they really suck, I told her quit using that crap it doesn’t work. We’ve been using Estée Lauder for quite some time but I noticed something that caught my eye immediately that really hit a nerve with me that I became aggravated, disappointed.. “Estée Lauder, do you really think people are that stupid or mentally re re That the first thing we don’t see or lack there of I should say, is the lack of quantity in the product?” You think people are stupid & can’t clearly see a “big jar” with a tiny littler jar with only a dollop of product inside the original jar? I understand it’s a marketing tactic to make it seem like the customer’s getting more, but In reality they’re/we’re paying for a baby dollop. You pick up that real heavy diamond lined jar, it’s heavy, sure, but inside of it, is a sad pathetic little piece of plastic surrounded by layers & layers of a “thick, heavy glass jar” to make it Seem like YOU are getting ALL that product inside that heavy glass jar, but all you’re really getting is a tiny spoonful.. When I saw that it really pissed me off because don’t think for a second your customers can’t see right through that charade. Sell it honorably & maybe you’ll start doing better because I can only imagine how pissed off people are when they buy it, see it, & then realize the truth I bet they like your product, but I bet when it’s gone there’s ppl NOT buying them like they use too. You have a wonderful product you don’t need to be doing that “Estée Lauder” you don’t need to ripp off ppl & actually think that they don’t notice, they do, we do. It’s irritating & SAD & pathetic it just makes a person think what else are they cutting corners on… I’d advise to rethink packaging maybe a little illusion is okay but come on your advertising like 5x more product than is received in actuality.. & for you to think that it’s NOT noticeable, dumbfounds me! Change that fake advertising crap immediately at once!

The customer service was good and Estee Lauder did replace the fragrances. However my question still hasn't been answered. Why are the very expensive perfumes being watered down? or changed to such an extent that I can hardly recognise the fragrances. They are weak. I have for many years used Estee Lauder perfume 'Knowing' but now there's hardly any fragrance to it and the price has gone up!!

KUNDENSERVICE NERVT!!! GAR KEIN ANTWORT!!! ICH BRAUCHE RETOUREN ETIKETT ES IST SCHON 2te WOCHE!! HABE VIEL MAL EMAIL GESCHRIEBEN UND VIEL KONTAKTIERTT PER HOTLINE!!! ICH HABE MEHR ALS HALBE STUND GEWARTET!!! VOI SCHLIMM SERVICE!!!! HABE AUCH OER FACEBOOK KONTAKTIERT, MITTELUNGEN NUR GELESEN!!!! WAS IST DEN DA LOS!!!!!! ES WAR NICHT SO!!!! SCHLECHT!!! BITTE UM ERSTATTUNG!!!! Update: Sie hat schon endlich meine Anliegen verantwortet! Und erledigt! Aber ich habe noch nie so erfahrung!! Ich liebe estee lauder aber wahrscheinlich es ist nur wegen diese Weihnachten saison darum es viel zum kummern! Aber Kundenservice braucht die Kunde mehr um diesen zeit!

Habe bei Estée Lauder Österreich bestellt, am nächsten Tag aber den gleichen Geschenkkoffer von meinen Freund bekommen und habe mich dementsprechend sofort mittels Mail und Telefon mit ihnen in Verbindung gesetzt um meine Bestellung zu stornieren. Habe nie eine Antwort auf meine Mails bekommen und am Telefon wurde mir gesagt dass es nicht mehr stornierbar sei weil schon versendet - in meinem Account aber klar stand dass es dem Paketdienst noch nicht übergeben worden war und dementsprechend die Auskunft am Telefon ziemlich sicher nicht korrekt war. Nach einigen Tagen kam das Paket dann an aber fehlte ein Produkt dass ich mir gratis zur Bestellung aussuchen durfte. Nach Wochen und vielen vielen E-Mails habe ich bis heute keine Antwort bekommen und auch das Produkt wurde nicht nachgeschickt wie von mir gewünscht!! Fehlendes Produkt, schlechter bzw. nicht existierender Kundenservice!!! Würde nicht empfehlen hier etwas zu bestellen!!