Estée LauderReviews of esteelauder.com

I’m beyond frustrated with Estée Lauder and their horrible website. I tried to do some shopping today and I hit a wall. It takes forever to log in and then the site itself doesn’t load. It’s just a blank page attempting to load and nothing happens. I tried using two different iPhones and iPads along with Safari and Google Chrome and it DOES NOT WORK. What happened to this company? And forget the useless customer service.

When will I receive my refund for Case C4848348? Totally unacceptable customer service!

Goddamn they suck. We been going back and forth from 11:30am till now at 3:30. And they left me waiting for 3 hours and I reached back out and someone different asked me for ALL of the same information again as if I hadn’t already done so. It’s infuriating. They’re stupid. They’re not knowledgeable of their point system or about order statuses. It’s laughable. As if the two people I talked to were on their first day. That’s the impression they gave

Awful customer service…. Website online help give you no response, allows orders to be placed for item out of stock, and website crashes continuously…

Not a good experience. Cannot track package as not registered & I rarely order from site. First order not processed. Replacement order not processed. What a joke!!!

Awful company. Ordered various items online totalling nearly £300. Firstly I received an email to say one of my items was out of stock which was fine, then when my order turned up it was missing the 29 Beauty Essentials item that I paid £69 for! To top it all off, it’s extremely difficult to find a contact number or email address and the live chat function is just useless, if they actually decide to respond and not cut you off, they don’t actually read your problem and you end up repeating yourself! Poor from a so called premium brand. I have better things to do then sort out Estée Lauder incompetencies. *Update… I’ve since been told it’s out of stock! Ridiculous, don’t sell it if it’s out of stock, other companies don’t have this issue!

offer codes sent by estee lauder to you email address do not work BF25 does not work , non of the codes ever work , buy elsewhere . rubbish company . Can't wait for my generic customer service reply .

Their website is horrible first off. They were doing this "deal" and it said if you paid $45 you could buy this item that was $75 (that was worth $550) I had $53 in other items so I was eligible to get that $75 item according to their terms. I clicked to use Apple Pay and the site failed to let me know that it was removed from my cart and just went ahead with the order ( I was upset with this because I was wanting to get that item from my mother and that was the only reason why I was ordering from their site directly), I didn't make an account because I usually don't order from their site and just get them at Ulta. No way to look up the package details, no way to cancel it unless I had made an account before ordering, which I tried to make one afterwards and it didn't link up that the order was linked up to the same email my new account was. Most sites have an option to search up your order if you don't have an account. It also fails to tell me why I couldn't get that $75 item no matter how many times I tried. And I figured out why it zipped through everything and didn't tell me why I couldn't get that item and went ahead with placing the order, it was because I used Apple Pay, but if I clicked credit card THEN it tells. They need to get their site together and fix this mess. Apple pay isn't that new, getting a section on their website to look up order confirmations isn't new. And getting an automated system to help cancel an order would be a lot easier on us and their customer service instead of having to wait til 8 in the morning. Update: whatever deals or offers they have on their site they will most likely have them on other sites (I am using Ulta) GO USE THE OTHER SITES they will actually give you the deal or offer they are advertising!