Estée LauderReviews of esteelauder.com

I had the worse experience in a long time with a company. I ordered 29 essentials on 20th December, they gave me the option for a named delivery for the 24th December so I was super happy I could actually get the gift just before Xmas day! To good to be true. On the 24th December (the day I should have received my item) I received an email saying they dispatched my item but I thought this can’t be true as I need this gift with me today… I contacted them through the live chat and they were putting excuses like they have large volume of orders, bla bla bla.. that’s not my problem! If you offer a service as an option you need to do it!! Well, long story short… I ended up running for a new gift and I knew my item wouldn’t be delivered and waited to see when they have the decente of delivering the item. Today! Item arrived on 31st December…. And customer service was super unhelpful! I couldn’t trust to order any gifts or anything with them anymore! Really bad experience!!

L'adresse email pour contacter leur service clients indiquée au pied de leurs campagnes emailing est invalide. Ça complique un peu la notion de "service clients". Je ne comprends pas que des grandes marques comme Estée Lauder investisse le terrain des ventes directes aux particuliers sans être structurées pour cela.

Inaffidabili. La peggiore esperienza di acquisto online mai effettuata. Il brand dovrebbe vergognarsi di stare sul mercato e-commerce con tale pessima reputazione. Sono cliente abituale e acquisto normalmente presso i rivenditori del marchio, da due anni acquisto in occasione del Black Friday, e il mio ordine si è volatilizzato nel nulla in entrambe le occasioni. Noi acquirenti investiamo il nostro tempo per scegliere i prodotti ed effettuare gli acquisti, Estee Lauder non ha rispetto per la propria clientela. Consiglio a chiunque di rivolgere la propria attenzione verso altri Brands più professionali.

An item is missing in my package received a few weeks back, but I was too busy with Christmas preps and thought I'd just reach out to them when I can. I contacted chat support today, the first person I chatted with was extremely rude. The 2nd one was able to help but was probably a bot as everything she said is scripted. I opened up about expired freebies my friend recently received and told her I hope I don't experience the same thing on this reship and she completely ignored it. I was given expired freebies too before and it's very upsetting. I told her it's good marketing of Estee to offer freebies but not when they are expired obviously! not everyone knows how to check it through the batch code. Happy to share the email transcript if needed!

It was my first time buying off their website and I absolutely regret it... It has been a total nightmare but I was trying to be kind as it is the holiday season and I assumed that was the cause for all these issues on the website. Turns out it's not & many over the years have said that the website doesn't function properly. The website would occasionally block me and so I'd have to wait 10 minutes or so to start browsing through their site again which was annoying. Another thing that irritated me was the fact that certain items would not add to the cart! I assumed maybe it was sold out & it just didn't say so but I talked to a live agent who said that wasn't the case & that if I wanted to order it, I would need to call but I don't currently have a phone number so I sadly didn't have that option. I thought to myself it isn't a big deal since I can add something else instead! I then look into the offers but some offers did not work as they claim to. Basically, I added the Belle 3.4oz perfume, the free kit with a $55 fragrance purchase, & the 29 beauty essentials for $75 with any purchase but I could not proceed to checkout so I then assume that it was because one item cannot count for 2 offers so I added another random item but the same error popped up when I tried to check out. Thus, I talked to a live agent about this & they said that as long as I add in another item, it would work. After trying again & letting them know it still doesn't, the agent suggested I call for better assistance. Again, I didn't have that option so I just tried to see what I could do to proceed to checkout. Somehow, by swapping the random item I had in my cart for 2 of another item, I was able to proceed finally. I don't know why it worked since the price had nothing to do with it as the 29 beauty essentials had no requirements of the item needing to be over a certain amount. Anyway, I thought I was done with this nightmare but the purchase failed & that is when I gave up. Turns out, even though it said it failed, it went through?! I did not realize until 2 days later when I saw the charge. I did not know how to react. I was excited since I wanted these items badly as they were Christmas gifts for my family but I was a tad bit upset at the overall shopping experience. The website was just unbelievably crappy...It's one thing if it was a small business but a well-known brand? on top of that, high end? We want to purchase without taking hours to buy! Please fix the site : ( Now let's get back to the sudden miracle purchase that did not send a confirmation email either! I was still in shock that it went through so I had to double-check with my own eyes. Surely enough, there was an order in my account. But the 6 deluxe freebies were gone! Frustrated, I contact a live agent again who asked me what that offer was which I told her it was the free deluxe samples offer, but she couldn't find it because that page was down. She then offered this 7 piece set instead which was very kind of her so I said that's fine since I was also tired from all this. However, I realized that many of the items in the kit were products that my family would not use like stickers, pouch, & makeup. This was obviously my fault for agreeing and I immediately apologized and asked if I can just get the original 6 freebies which I typed out the names of for her. She said that was fine so I was very thankful for how sweet she was! But right when she was fixing that up for me, the chat closes AGAIN! this was the most frustrating since as soon as that chat refreshes, it would renew and not start back where you left off. Amazon's live chat is so nice since it saves and you can come back to it but this...total headache! I remember on the 19th, being asked for something and I click on the page only for the live chat to disappear, thus having to click on live chat again & repeat myself to a new agent. Sometimes it just randomly logged me out which also resulted in the live chat ending. This time though, it was because they went into closing hours that my chat ended... How was I supposed to know that the chat would randomly end as soon as they went into closing? I thought even if closing, you still finish the last issue you are working on? I remember working in restaurants & customers were still eating after closing but you can't just kick them out... well I know it depends on the restaurant but you at least let them know? I felt like I wasted my time since I have to repeat myself all over again tomorrow to get my problem fixed... I usually am a kind person but this experience has made me grumpy & I am sorry. I was still very polite to customer service since I know it's not their fault. Just expressing my anger here instead! So I'm really sorry Estee but I won't be purchasing from this website anymore until it gets fixed. The shipping offer was a lie too. It said if you order by the end of the 19th, would arrive on the 22nd but nope : ) I'm really sad

Nunca más compraré aquí. Son unos impresentables. Hacen ofertas sin producto, sólo para captar datos de clientes. Una basura de web.

Otro estafado, realice el pedido de 2 perfumes, hasta casi 1 semana me mandan un correo indicando que se había cancelado, no me han devuelto el dinero y no cogen el teléfono! No compréis a esta panda de estafadores

Pedido realizado con una oferta publicada en la web y cancelación a los dos días alegando falta de stock. El artículo sigue disponible en la web, a otro precio obviamente. Tras casi 10 días sigo sin recibir la devolución del dinero. Una estafa total y una tomadura de pelo. Absténganse de comprar en esta web.